Supervisor Transportation Assistant

Summary

Supports the Veteran Transportation Program responsible for the overall daily operation and long-term management of the service and for assuring the service supports the demands of a quality health care environment.

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Overview

• Accepting applications

• Open & closing dates

03/21/2024 to 04/01/2024

• Salary

$59,869 - $77,828 per year

• Pay scale & grade

GS 8

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Location

1 vacancy in the following location:

• Detroit, MI 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

2102 Transportation Clerk And Assistant

• Supervisory status

Yes

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBSR-12362098-24-SB

• Control number

782967500

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Applicants will be considered based on the following areas of consideration: 1) CTAP Employees

• Federal employees who meet the definition of a "surplus" or "displaced" employee; 2) Facility Employees

• Current, permanent JDD Medical Center employees; 3) Other VA Employees

• Current, permanent VA Employees located at other VA medical centers.

*See "How You Will Be Evaluated" for additional information.

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Duties

Plans, directs, and manages the facility transportation program for Veterans and their attendants traveling to and from VA facilities and other places daily, for the purpose of examination, treatment, and care.

Promotes the enhancement and facilitation of access to transportation services via workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the VTS program

Analyzes, develops, plans, and advises on VTS passenger movement policies and programs. Cultivates partnerships and multi-agency coordinated transportation activities. Research needs and demands for users, identifies transportation alternatives, reviews regulatory processes, facilitates communications between agencies, and develops incentives to encourage agency participation. Research transportation management innovations around the country. Remains current on best practices and concepts of transportation management. Develops education programs such as rider training materials, travel trainer program and community forums. Develops new ways to remove barriers for transportation to VA Medical Facilities.

Manages program operations to identify and define requirements for the use of automated systems when dispatching and routing drivers. Provides training for VTS staff on a variety of transportation management and patient related software such as Vet Ride, Computerized Patient Record System (CPRS) and Veterans Information Systems and Technology Architecture (VISTA).

Investigates patient complaints on transportation issues and prepares draft correspondence in response to inquiries from Veterans, Congressman, Senators, Veteran Service Representatives, and other individuals.

Maintains contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing transportation. Makes presentations to, and attend meetings of, a variety of groups, cities, counties, organizations, boards, and committees with passenger transportation links to promote coordination amongst agencies. Prepares appropriate documentation and/or scheduling for traveler according to VTP program guidelines.

Makes special arrangements for Veterans per physician documentation and is responsible for securing reservations on one of the VTS vehicles or sourcing alternative transportation when VTS lacks the capability to support the Veteran. Responsible for forwarding all correspondence to appropriate department via itinerary or stated preferences with destination and time. Communicates with VTS drivers enroute to Veteran's pickup location and medical facilities to resolve potential problems and will maintain communications regarding Veterans return travel arrangements.

Serves as point of contact for VTS drivers in the event of emergencies and responsible to ensure appropriate response to safeguard everyone on the vehicle in the likelihood of an accident or other emergency. Corresponds with physician, traveler, and transportation drivers to determine the transportation plan that best suits the Veteran. Analyzes management information reports of schedules and contract carriers to ensure that the most cost-efficient passenger service is provided.

Participates in Veterans Transportation Network and Regional Transportation Coordination Councils. Supports the facility's Fleet Manager through direct management, maintenance and recordkeeping of vehicles operated by VTS IAW the Fleet Manager's Guide, state and federal law, and local policies.

Exercises supervisory authorities and responsibilities involving work assignment and review, administrative and personnel management functions. Informs higher level supervisors of anticipated vacancies, increased workload or, other circumstances to obtain replacements, temporary help, or additional staff. Responsible for leave administration, incentive awards programs, motivation and morale, administrative disciplinary actions, and overseeing semiannual and annual evaluations, counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities.

Provides direct on-the-job training for employees, broaden employee training, and provide backup skills by cross training. Provides initial/recurring safety training for all employees on all aspects of job performance, including discussions on safety/fire prevention in unit meetings.

Work Schedule: Monday-Friday 7:30 am

• 4:00 pm

Virtual: This is not a virtual position.

Position Description/PD#: Supervisor Transportation Assistant/PD919080

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/01/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge and application of an intensive and complex body of transportation regulations, methods and practices to perform a wide variety of interrelated or non-standard support assignments and resolves a wide range of problems; knowledge of beneficiary travel rules and regulations in Code of Federal Regulations; knowledge of requirements of various regulations or operations to monitor and report on carrier compliance with contract terms, safety provisions, or other transportation programs; and ability to and knowledge of how to provide excellent customer service to anyone with whom the incumbent interacts.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is primarily sedentary; however, duties will involve walking, occasional bending, standing, lifting, and carry of manuals and/or files. Incumbent will be exposed to stressful working situations that will require a mature approach and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes and the needs of the service.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Resume Reminder

• Your resume must include the following information for each job listed:

Job Title & Duties (be as detailed as possible)

Month & Year of Start/End dates (i.e. June 2007 to April 2008)

Indicate Full-time or Part-time status (include hours worked per week)

References, to include contact information

If your resume or other submitted documentation includes a photograph or other inappropriate material or content (Personally Identifiable Information (PII)), it will not be used, and you may not be considered for this vacancy.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Applicants will be considered based on the following areas of consideration.

• First Area of Consideration (CTAP Employees)

• Federal employees who meet the definition of a "surplus" or "displaced" employee

• Second Area of Consideration (Facility Employees)

• Current, permanent John D. Dingell Medical Center employees (this includes Outpatient Clinics, permanent employees of the Veteran Canteen Service assigned to this facility, Office of Information & Technology employees assigned to this facility, CPAC bargaining unit employees located at the Detroit VAMC, and Virtual bargaining unit employees assigned to the facility.

• Third Area of Consideration (Other VA Employees)

• Current, permanent Department of Veterans Affairs Employees (VA employees who are located at other VA medical centers).