Supervisor, Technical Applications Specialist

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

As part of the Information Services Leadership Team, the Technical Applications Specialist Supervisor will be a working supervisor that is also responsible for supervising other Application Specialist. Core responsibilities include oversight of software vendor relationship, coordinating vendor software installs, upgrades, patching, coordinating with End User Desktop Support, Networking and Cybersecurity. These duties will be in accordance with defined IS service levels. This role will work with the Manager of Imaging Applications and Director of Imaging, Lab and Integration to plan, implement, and defined goals and programs in support of departmental applications at ECU Health. The departmental applications consist of single desktop computers as well as full client and server implementations.

The Supervisor of Technical Applications Specialist will contribute to the planning, budgeting, design, implementation, operation, and performance of departmental applications. This includes managing day-to-day operations, improving application costs, and maintaining/improving application performance and end-user satisfaction. This employee works as a key member of the leadership team to ensure that the overall Applications Specialist department is meeting its strategic and operational goals and acts as a trusted advisor. This position builds and maintains relationships with other Information Systems and business leaders to develop a clear understanding of business needs; ensures cost-effective delivery of application support to meet those needs and is able to respond with agility to changing business priorities.

This individual ensures that all staff demonstrates the required competence, customer service skills and business process knowledge to resolve issues. The Technical Applications Specialist Supervisor works proactively with leaders of all levels across Information Technology and ECU Health in managing departmental application user issues while maintaining exceptional customer services. The candidate will leverage their years of hands-on application and managerial experience with various technologies, applications, workstations to ensure quick resolution of incidents and requests, minimal application disruption and downtime, root cause analysis, and service improvements. Additionally, the candidate will draw on IT service management and project management skills to maximize collaboration and productivity of their staff, along with providing effective application support.

Minimum Requirements

• High School or Equivalent (GED) required.

• High School plus specialized training (minimum 6 months to 2 years) preferred.

• Associate Degree preferred.

• 5 to 7 years of related experience.

• Deep knowledge in the following technologies:

• Microsoft Windows

• Desktop and laptop hardware running Microsoft Windows

• Microsoft Office and Microsoft Office 365

• Solving performance issues across all layers of desktop hardware, OS, and networking

• SharePoint

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Share: