Michaels Stores Irving , TX 75061
Posted 2 weeks ago
Support Center
The Supervisor
Major Activities
Project manage and execute all aspects of high-volume, multi-version email campaigns with a customer-first mindset
Flawlessly execute highly complex, automated dynamic emails & drive efficiencies by leveraging content automation
Leads the execution of day-to-day operational tasks, including content planning and creative briefing, within a highly collaborative, cross-functional team
Supervises internal and external partners to deliver changes and tests final content to ensure a positive consumer experience
Understand internal connections & impacts, take a proactive approach, and make appropriate recommendations, leading to decreased errors
Supervise, train, and mentor at least one Targeted Marketing Specialist who executes his/her own campaigns; supervises specialist's work to ensure accuracy & timeliness
Participate in/contribute to annual email planning, including leading specific initiatives that contribute to our objectives & key results (OKRs)
Leverage analytic data and insights to make recommendations on how to improve email campaigns
Seeks to learn about emerging email tech that can improve the customer experience
Proactively learn about customer behavior and engage in understanding reporting and customer analytics that might influence email channel improvements
Keep current on email best practices & trends, such as data capture, relevant customer content, campaign analysis, and deliverability
Cover a variety of duties and tasks on a daily basis or as assigned
Other duties as assigned
Minimum Education
Minimum Type of Experience the Job Requires
5+ years of Email experience (development/execution) within a marketing team environment, preferably in retail
Experience managing high-volume, multi-version, and dynamic email campaigns
Other
Ability to problem solve, manage multiple projects, and achieve successful business results rapidly
Superior project management skills with attention to detail and accuracy
Excellent team player with the ability to bring innovative ideas to the organization
Ability to coordinate projects with both internal and external partners
Ability to work independently and with ambiguity on multiple projects simultaneously with rapidly evolving dynamics and flexibility to readily adapt to changing business needs with a focus on generating results
Self-motivated team member, able to thrive in a fast-paced, result and deadline-driven environment
Excellent verbal, interpersonal, and written communication skills
Certifications with Salesforce Marketing Cloud or Movable Ink are a plus
Experience with Salesforce Marketing Cloud, Movable Ink
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com)
CO, CT, WA and RI only
To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges
CO, CT, WA and RI. (MIKBenefits.com)
For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Michaels Stores