Supervisor, Support

Equian LLC Naperville , IL 60540

Posted 3 months ago

Equian has grown to become one of the nations leading companies for healthcare reimbursement analysis and payment integrity. We have been voted one of 40 Healthcares Hottest by Modern Healthcare and have been recognized by Inc. 5000 as one of the fastest growing companies in the United States. We are an employee-centric company and offer the most competitive salaries in the industry, exceptional benefits, wellness programs, and many other perks you find at many other companies. Come join one of the finest and most recognized organizations in the industry!

Why choose Equian?

  • Flexible schedules following our hands on, comprehensive paid training program

  • Gym/Workout Facility located on site at no additional cost

  • Fresh Fruit provided every Monday at no additional cost

  • Excellent benefits and competitive wages

  • Equian is a company that gives back to its communities through volunteer work and charity fundraisers

SUMMARY: Under minimal supervision of the Director of Recovery and Support, the primary responsibilities for this position are to: (1) Lead and supervise Operations Analysts and Admin Support to achieve operation goals; (2) Train staff to perform job responsibilities accurately, timely, in compliance with state and client requirement and exceeding client expectations (3) Communicate (both written and verbal) with client, management and other company constituents to meet client needs and achieve department and company goals.

ESSENTIAL DUTIES AND RESPONSIBLITIES include, but are not limited to, the following. Other duties may be assigned.

  • Oversee and manage day-to-day activities of Operations Analysts and Admin Support

  • Ensure timely and accurate completion of projects to meet all deadlines; assist direct reports as needed

  • Establish communication and rapport with Equian staff

  • Meet client production and quality expectations

  • Act as resource for Support teams and other Equian staff

  • Prioritize multiple projects and deadlines

  • Become proficient in multiple client systems/applications

  • Suggest improvements in workflow/processes

  • Implement process improvements with the approval of management

  • Coordinate/complete client audits accurately and timely

  • Assist in diagnosing and analyzing system/process issues and deficits

Other duties and responsibilities may include:

  • Train staff members as needed

  • Assess staffing needs

SUPERVISORY RESPONSIBLITIES: Direct supervisory responsibilities. Manage performance and attendance of Operations Analysts and Admin Support.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • 2 3 years experience with health benefits and/or medical claims

  • Audit and recovery and/or claims processing experience strongly preferred

  • Self-motivated, goal-oriented individual with the ability to work in a fast-paced and demanding work environment

  • High School diploma required; College graduate preferred


  • Excellent communication, organizational, and interpersonal skills (both written and verbal)

  • Ability to work independently and achieve individual goals while managing others

  • Ability to manage/supervise others while maintaining a professional relationship with team members

  • Ability to learn and adapt to various client systems

  • Ability to keep protected healthcare information confidential

  • Strong computer skills with experience in Microsoft Word, Excel and Access

  • Ability to handle multiple tasks in a fast-paced environment and meet deadlines

  • Proven ability to work under high production and quality standards

  • Proven analytical and problem solving skills

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Supervisor, Support

Equian LLC