Supervisor, Student Services

Job Profile Summary

Under the leadership of the Associate Dean of Student Services, this position implements the vision of the campus as it relates to admissions and registration and/or academic advising. The Supervisor, Student Services provides daily supervision of the full-time and part-time clerical staff and admissions officers ensuring quality customer service to students. This position also manages projects and activities related to the daily operations of each of the above departments. Along with the associate dean of student services, the Supervisor facilitates the implementation of policies and procedures related to the office of Admissions and Registration and/or Academic Advising. This position is responsible for the department in the absence of the associate dean.

Minimum Education:

• Bachelor's Degree required.

Minimum Experience/Training:

• Five years Admissions/ Registration experience and/or academic advising experience, preferably in a community college setting.

• Three years supervisory or lead experience required.

Essential Functions:

• Other

• 5%: Plans and coordinates complex administrative assignments and special projects within and/or across operating units; gathers, organizes, and assesses information, and develops and prepares recommendations (i.e. develops and maintains transcript resource notebook as well as an immigration resource).

• Daily

• 10%: Oversees the supervision of assigned personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

• Monthly

• 5%: Assists in developing and implementing polices/procedures related to admissions and registration and/or academic advising.

• Daily

• 5%: Serves as administrative liaison and coordinates interaction between department operating units, other college departments and programs, and/or external agencies, as appropriate.

• Daily

• 10%: Works with students and resolves student admissions, registration and academic advising discrepancies.

• Daily

• 20%: Researches information as necessary to respond to inquiries or address specific applicant/student issues.

• Weekly

• 5%: Oversees records management of both permanent and nonpermanent records.

• Daily

• 25%: Performs administrative duties in the management of day to day operations, (i.e. purchasing, staff scheduling, supervision of staff.) Ensures functionality of office equipment.

• Daily

• 5%: Serves as a liaison between the various departments in student services in order to improve services across the division.

• Other

• 5%: Acts as lead staff in the absence of the Associate Dean.

• Other

• 5%: Performs all duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of technology used in educational programs and services, including to but not limited to student information system and web-based information systems.

• Models inclusive excellence through specific actions that support the College's diversity goals in the recruitment, hiring, and retention of talented and diverse staff.

• In-depth knowledge and hands on expertise in area of specialization and related areas of the College, and pertinent interdependencies

• General understanding of the external environment and how it affects academia in general

• Strong knowledge of College structure, policies and practices, and the impact on own area

• Proven expertise in executing operational plans, managing projects and/or programs, budgeting, cost control and delivery of results

• In-depth managerial and team building skills, and demonstrated ability to motivate and empower direct and indirect reports to achieve area priorities

• Ability to partner with others across the College and externally to exchange information, collaborate on projects, share resources, etc.

• May require negotiation skills and ability to reach mutual points of agreement and benefit among peers and colleagues

• Advanced level technical skills for functional area required

Competencies:

Supervision & Results Orientation

Supports and facilitates the development of staff. Working collectively with upper management, assists employees in increasing their capabilities and maximizing their potential

Innovation and Creativity

Contributes to the planning and implementation of creative ideas to move the organization, processes, and systems forward.

Teamwork & Collaboration

Promotes quality teams through the effective use of the organization's performance management system (e.g. establishes performance standards, appraises staff accomplishments using developed standards, and takes action to reward and counsel as appropriate).

Models inclusive excellence through specific actions that support the College's mission in the recruitment, hiring, and retention of talented and diverse faculty and staff

Continuous Improvement & Quality Service Orientation

Demonstrates awareness for potential or actual problem areas of the work unit, works closely with management and leadership to implements successful solutions. Fosters and environment of respect, dignity, and compassion that affirms and empowers all of its members (students, faculty, staff, outside organizations, others you provide service to) while striving for the highest ethical standards and social responsibility

Resource Management & Technology

Organizes and manages resources to bring about the successful completion of specific project goals and objectives. Ensures the effective use of college resources during project implementation

Job Title

Supervisor, Student Services

Position Number

P0005300

Job Status

Full time Regular

Department

North and Online Student Services Admissions

Location

North Campus

Pay Grade

813

Salary

$56,160 - $64,584 (Salary rate commensurate with education and experience)

Work Shift

First Shift

Work Schedule

Monday-Friday/Weekends/Varies

Hours Per Week

40

Posting End Date

Open Until Filled

Comments

To be considered for this position, a completed online employment application form along with a resume are required.

Designated Essential Personnel

No

FLSA Status

Exempt

Position Classification

Professional Technical Staff (PTS)

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

Please note that multiple documents can be uploaded in the "Resume/CV/Transcript/License/Certification" section of the application

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf.

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

Diversity and Inclusion are a priority at Broward College

Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification.

For inquiries regarding Title IX and the college's non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.

Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.