Supervisor

Stage Stores, Inc. Gallup , NM 87301

Posted 2 months ago

REPORTS TO: Store Manager/Assistant Manager

OBJECTIVE:

To serve a dual function in the store, that of a Sales Associate, and that of a Supervisor. A Supervisor's priority is selling and customer service. The Supervisor will function as a key carrier (manager-in-charge) during designated shifts as part of the management schedule in the absence of another member of management.

RESPONSIBILITIES:

Sales Associate:

  • Achieve store goals through superior customer service.

  • Always be professional, friendly, and courteous with a positive attitude.

  • Invite customers to:

o Open a private label credit card and become Premier Rewards Member

o Become a Club 50 Plus member (if applicable)

o Subscribe to Magazine offer

  • Greet/acknowledge each customer promptly as they enter the department in a friendly manner with a smile.

  • Interrupt store tasks to assist and answer questions for customers in a pleasant and courteous manner.

  • Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms.

  • Follow-up on customers in fitting rooms to see if they need additional service.

  • Maintain the store and all wrap stations in a clean, neat, and organized manner.

  • Maintain merchandise presentation to company standards.

  • Complete all store tasks in an accurate and timely manner, including the following:

o POS/Sale Set-up prior to sale start date (to include signing)

o PCAs (price changes) completed by close of business on the effective date

o Transfers completed by close of business on the effective date

o Damages completed by close of business on the effective date

o Merchandise counts

o Key in telephone number and e-mail address when prompted at the POS

  • Ring the customer up in a prompt and efficient manner

  • Thank the customer by name and invite them to come back at the close of each sale

  • Follow all company policies and procedures

  • Practice Loss Prevention Standards at all times

  • Alert management of suspicious situations

  • Follow check approval procedures

  • Handle all returns/exchanges according to company policies/procedures

Supervisor:

  • Opening and closing the store

  • Protecting all company assets

  • Ensuring proper execution of all store operations and company programs

  • Ensuring the highest level of customer service and satisfaction

  • Maintaining company standards throughout the store

  • Ensure entire staff is working to achieve controllable goals

  • Delegate and follow-up when appropriate for understanding and ensure compliance

This list is a general summary of the duties and responsibilities for this position. However, there may be other responsibilities as directed by the company or the immediate supervisor to meet the needs of the business.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Claires PartTime Supervisor Rio West Mall Gallup NM

Claire's Accessories

Posted 2 weeks ago

VIEW JOBS 4/3/2019 12:00:00 AM 2019-07-02T00:00 Claire's - A Career that's always in style 3rd Key Holder Opportunity About the Role As a 3rd Keyholder at Claire's, you will be responsible for: * Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales * Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets * In the absence of any other management they may open and close the store and are responsible at that point for ensuring that the store trades safely and legally * Delivering sales through friendly and efficient customer service * Ensuring our customers have a fun and enjoyable shopping experience * Demonstrating Claire's products * Assisting customers with their queries using your product knowledge * Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions * Ear piercing (you will receive full training) * Ensuring the store looks presentable and inviting to our customers About You * Some high school required * Minimum 1 year retail experience * Excellent verbal/written communication and organizational skills * Basic computer skills * Understands the importance of Customer Service * Sound understanding of mathematics and strong reading comprehension skills * Ability to stand during scheduled shifts * Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally * Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers * Ability to operate POS system About Claire's * A leading high street fashion retailer with +3000 stores globally * We specialize in fashionable jewelry, accessories and cosmetics products * Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends * We are a fun place to work! We encourage all store members to wear our product * We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Claire's Accessories Gallup NM

Supervisor

Stage Stores, Inc.