Supervisor

Overview

SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $19.00 per hour

Basic Function

• Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

Responsibilities

• Participate in programs to improve client and customer satisfaction.

• Assists in the management of the day-to-day activities of the assigned location.

• Assists customers in making payment to fully automated revenue control equipment.

• Drive company vehicles on location (as needed) to resolve customer or equipment issues.

• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.

• Monitor customers in automated exit pay lanes.

• Directs assistance to customers that have forgotten where they parked their vehicle.

• Conducts garage and facility audits as required by management.

• Oversee Cashier teams working at all exit plazas.

• Counts "bank" of revenue for subordinate cashiers at beginning of shift to ensure starting total is correct.

• Collects cash and audit paperwork for cashiers at the end of each of their shifts.

• Quotes rates for parking services.

• Have a thorough knowledge of all areas of parking, thorough knowledge of the major streets, landmarks, and freeways in the area.

• Resolves customer complaints independently or with the aid of a manager.

• Answer telephone in a prompt and courteous manner.

• Maintains cleanliness of facility and picks up trash in the surrounding area.

• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.

• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.

• Always presents themselves professionally (neat appearance and in uniform) while at work.

• Arrives to work on time for scheduled shifts.

• Substitute for any position, if necessary.

• Completes any other duties that may be assigned by the Facility Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.

Oral Communication

• Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication

• Writes clearly and informatively; Able to read and interpret written information.

Customer Service

• Maintains positive attitude. Responds to requests for service and assistance.

Adaptability

• Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment

• Exhibits sound and accurate judgment.

License Requirement

• The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Physical Demands

• These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Additional Information

Currently expect applicants will work 3rd shift and weekends.

Location

US-VA-RICHMOND