Supervisor, Social Media

JWT Chicago , IL 60602

Posted 5 months ago

Supervisor, Social

As a member of the Mirum Commerce Activation practice, the Account Supervisor, Social has extensive experience with all social platforms and the ability to oversee social metrics for commerce activations. The Social Media Supervisor will provide strategic guidance, channel management and activation of social media and retail influencer campaigns on behalf of key clients. Our ideal candidate is an experienced team player that is driven to optimize our social programs. You will be working in a fast-paced, highly creative deadline-driven environment. You must be a self-starter and possess in-depth knowledge of social media platforms, online communities, and emerging industry trends.

Required: minimum of 5 years-experience in an interactive agency, and/or marketing/advertising/consulting environment, experience in one or more business verticals, managing high-profile client accounts, working with cross-disciplinary teams and demonstrated success in driving highly strategic and creative work.

Primary Responsibilities

  • Oversee influencer marketing strategy, planning and campaign execution across multiple social networks including Facebook, Instagram, Twitter, Pinterest, YouTube and more.

  • Work closely with Marketing Services, Creative and other departments to identify key audiences and channels, market-specific value propositions and key program messages, and to conduct account planning activities

  • Work in partnership with the analytics team to develop key KPIs and model for program evaluation

  • Write strategic influencer plans with an understanding of how to amplify influencer content across social/digital platforms

  • Have a high-level understanding of paid social ad specs and best practices for executing integrated social campaigns

  • Create and manage the process to deliver program recaps to clients, outlining key campaign successes and recommendations. Ensure the timely delivery of campaign strategy, creative, and analytics reports throughout the campaign lifecycle

  • Manage multiple deadlines and troubleshoot problems in real time, refining processes in real time to ensure that problems do not recur

  • Provide guidance and approvals on all media plans and briefs, white papers and presentations

  • Maintain awareness of social media technology, platforms and emerging trends, Serve as social media and emerging digital trends expert

  • Daily communication with client around campaign progress and performance

  • Ability to flex across multiple workstreams and client contacts within the business

  • Drive integrated social planning thinking, and communication across both internal and external teams

  • Work with Social Media Director and other senior staff on new business pitches, as needed

  • Help recruit, train and provide one-to-one, ongoing career counseling and mentorship to Social Media Managers, Coordinators and Interns

Required Skills

  • Strong work ethic, great attention to detail, ability to multitask and a quest for success in implementing social media campaigns

  • Ability to excel at conceptual brand and strategy work, as well as strategic implementation in social

  • Comfortable with adapting and creating new processes

  • Demonstrated success with social executions on platforms like Facebook, Instagram, Twitter, LinkedIn, and YouTube with a continued interest in identifying emerging platforms

  • Excellent writing, presentation, and communication skills

  • Capable of working autonomously while managing client initiatives and campaigns

  • Desire to innovate and stay on top of new trends in social media

  • Solid understanding of standard social media analytics/KPIs

Skills and Experience

  • 5+ years of experience in digital/Social media marketing

  • Deep understanding of and interest in social online advertising industry; including advertising systems and technologies

  • Strong presentation and interpersonal skills

  • Strong work ethic self-motivated and able to take initiative

  • Excellent analytical skills and ability to mine large sets of data for actionable insights

  • Advanced Excel spreadsheet skills

  • Attention to detail


It is expected that you will perform additional duties and assume additional responsibilities as needed by the Company for the efficient operation of the Company. In addition, in order to adjust to changes in our business, it may become necessary to modify your job description, add to or remove certain duties and responsibilities, or reassign you to an alternate job position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Social Media Manager


Posted 2 days ago

VIEW JOBS 8/24/2019 12:00:00 AM 2019-11-22T00:00 Job Description The role of the Social Manager is to be the day-to-day steward of social media for assigned brands responsible for leading campaign development, activation and innovation. The Social Manager is expected to apply their social mastery to deliver against the clients' goals. The Social Manager will work closely with their AMD in the development and communication of all strategy while owning tactical execution. In addition, the Social Manager is responsible for day to day management of the Social Analyst, including both project management to ensure timely delivery of all tasks and career development. RESPONSIBILITIES * Provide direction to Analyst to conduct and analyze keyword and audience research necessary to build a new campaign; review and package for delivery to client including full QA * Responsible for gathering the research and data needed to formulate tactical plan development and recommendation for client delivery with oversight from AMD * Provide direction to Analyst for purposes of campaign structure and keyword and ad copy development. Responsible for final QA before delivery to client. * Responsible for presenting recommendation, soliciting feedback and directing analyst to apply client feedback to keyword and copy proposal prior to client signoff * Actively contribute to account strategy, including annual budget development, KPIs, partner selection, new tactics, and tracking industry developments. * Ultimate oversight for all day to day budget and billing activity (pacing, Prisma management, draft billing, accuracy of budgets vs. Strategy flowcharts) * Upon campaign approval, responsible for QA of flowchart and buys in Prisma * Review paperwork necessary for purchase authorization and ensure vendor counter signature is received * Primary party responsible for QA of trafficked approved plan into social platforms * Primary party responsible for QA of all campaign components prior to launch (dayparting, bids, budget, targeting parameters) * Responsible for Analyst's management of campaign budgets, pacing and bid adjustments * Responsible for recommending campaign adjustments based on performance trends * Responsible for client communication of performance and competitive landscape * Development and recommendation of optimizations and/or testing plans * Responsible for campaign reporting and developing strategic insights with clear actionable items * Responsible for building clear, concise and cohesive quantitative analyses inclusive of strong data visualization * Lead client status and reporting calls, including presentation of reporting * Primary contact for resolving all billing discrepancies in partnership with client strategy and billing reconciliation team * Serve as lead for training of new Social Analysts and be a resource for ad hoc questions * Lead client relationship with day to day contact and partner agencies (where applicable) by ensuring a seamless communication process * Responsible for timely response to daily communication regarding campaign level inquiries (client, vendors, internal) * Maintain professional, productive rapport with sales representatives/media vendors * Demonstrate creativity and agility when problem solving prior to elevation to AMD * Work closely with Analyst to establish priorities and manage workload * Partner with AMD to ensure upcoming deliverables are being proactively addressed * Timely delivery of all work is required * Successful completion of training programs and requisite certifications * Primary party responsible for pulling data and research components needed for new business pitches * Contribute to development of slides for use in new business pitches * Responsible for contributing to development of agency level POVs on industry happenings. * Primary party responsible for customization of agency POVs for individual clients. Moxie Chicago IL

Supervisor, Social Media