Supervisor - Accounting Systems

Summary:

The Supervisor

• Business Partner Support position is responsible for leading a team of Business Partner Support data coordinators supporting the BPS related functions of the Corporate Accounting

• Shared Services division of Energy Transfer.

Essential Duties and Responsibilities:

• Direct supervision over business partner support data coordinators processing pending Remedy ticket requests on the behalf of internal and external stakeholders.

• Provide guidance to resolve issues causing BPS remedy tickets to enter a pending status.

• Work unified with shared service departments to maintain consistency with all areas of business and maximize benefits of all departments

• Manage and distribute workload of pending and inquiry tickets.

• Provide customer service training, procedures and coaching to direct reports.

• Compile and analyze feedback submitted by requestors and leverage the data for coaching opportunities with direct reports.

• Participate in and oversee special projects as required.

• Supervise the daily responsibilities and development of direct reports.

• Responsible for rectifying any questions/concerns for the day-to-day activity of the direct reports and ensuring that the team's work is performed accurately and timely.

• Effectively and efficiently, handle escalation requests submitted to the BPS Customer Service team.

• Strong emphasis on data analytics

• Adherence to policies and procedures as defined by SOX

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• Bachelor's degree or 8+ years of relevant experience

• SAP system experience for master data; preferably S4 HANA

• Intermediate Excel and Power Point skills

• Accounts Payable/Receivable data and invoice processing

• IRS W9 and 1099 requirements

• Understanding of general accounting functions related to the Oil & Gas industry

• Strong customer relations skills and the ability to work within the department, with management, external departments and consultants

• Self-starter with strong verbal & written communication skills

• Solid time management skills with the ability to handle multiple projects & meet deadlines, and function independently & efficiently in a fast paced environment

Preferred Qualifications:

• 2+ years of supervisory experience; preferably in a shared services environment.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.

• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.

• Occasional overnight travel may be required.

• Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.