Supervisor - Casino Games

• Ensures proper procedure is used by all dealers under supervision.

• Verifies all gaming table transactions in supervised area.

• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.

• Verifies issuance of credit after completion of all authorization procedures.

• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.

• Directly responsible for customer service objectives.

• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.

• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.

• Conveys positive energy and enthusiasm focusing on the guest interaction.

• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.

• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.

• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.

• Keeps team well informed of property promotions and events.

• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.

• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.

• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.

• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.

• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.

• Other duties as assigned.

Takes personal responsibility for creating an atmosphere of luck.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".