Supervisor Sales

Harbor Freight Tools Espanola , NM 87533

Posted 2 months ago

Our Supervisors support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates. Our Supervisors are part of a team of highachievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Supervisor position and model Harbor Freight Tool's Core Principles.

Profit Maximization

  • Drive sales to exceed financial goals

  • Drive productivity and efficiency to achieve desired results

  • Prepare and successfully execute special events

Operational Execution

  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

  • Inspect and coach adherence to Standard Operating Procedures

  • Lead timely and accurate completion of workload

  • Ensure compliance to company policies and procedures

Talent Optimization

  • Train associates for job proficiency and expected behaviors

  • Coach associates and provide timely feedback

  • Support a team-driven atmosphere

  • Ensure and model a helpful customer experience

Customer Experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized store

Success Drivers

Drive For Results

  • Sets priorities and translates goals into action plans

  • Consistently pushes self and others for results

  • Manages internal and external communications

Directing Others

  • Is good at establishing clear directions

  • Distributes workload appropriately

  • Is a clear communicator

Motivating Others

  • Creates a climate in which people want to do their best

  • Motivates and inspires direct reports and teams

  • Makes each individual feel their work is important

Timely Decision Making

  • Makes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure

Customer Focus

  • Acts with internal and external customers in mind

  • Understands and teaches how operational execution directly affects the customer experience

  • Establishes and maintains relationships with customers and associates through respectful and effective communication

Shared Duties Sales

Profit Maximization

  • Review results utilizing reporting including Scorecard

  • Adjust daily schedule based on business needs

  • Ensure adherence to Loss Prevention policies

  • Reduce risk and protect assets in compliance with the Operational Audit

  • Lead, coach, and participate in execution of special event playbooks

  • Maintain security of physical building, sensitive data, and IT equipment to policy

  • Ensure compliance to Injury Illness Prevention Program; recognize and resolve safety hazards

  • Execution of Physical Inventory Standard Operating Procedure

Talent Optimization

  • Commitment to continued learning and self-development

  • Participate in leadership meetings

  • Train new hires

  • Train existing associates on new initiatives

  • Coach behaviors for desired results

  • Provide input on associate performance to the management team

  • Ensure completion and submission of timecard edit forms as needed

  • Ensure compliance to meal and rest break policy

Operational Execution

  • Execute and validate Daily Download

  • Review all communications and take appropriate action

  • Complete and verify deposits, change orders and cash pick ups

  • Complete point of sale opening and closing procedures

  • Approve point of sale returns, voids, and overrides

  • Take appropriate action during business interruptions and emergencies

  • Ensure Merchandise Management expectations are consistently met

  • Complete forklift certification and operate as needed

  • Completion of inventory adjustments

  • Complete and maintain callbacks and pullbacks

  • Process defects, destroy, special handling returns, managed waste and open box in adherence to policies

Customer Experience

  • Serves as the Leader on Duty as scheduled

  • Ensure Customer Experience expectations are consistently met

  • Friendly

  • Available

  • Quick

  • Lead, coach, and participate in sales-driving behaviors:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Proactive and timely resolution of customer issues

  • Manage and respond to lines at checkout

  • Efficient processing of point of sale transactions

  • Validate completion of daily cleaning checklist

  • Supervise and participate in store recovery standards

Position-Specific Duties - Sales

  • Drive and coach program execution and results in accordance with Standard Operating Procedure:

  • Drive and coach customer engagement:

  • Friendly

  • Available

  • Quick

  • Ensure front end and offices meet Store Standards

  • Recommend store supplies

  • Complete Month End Checklist

  • Other duties as assigned

Experience

  • One year experience in retail leadership preferred

Education

  • Technical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional Experience

Physical Requirements

  • Ability to communicate with customers and associates in person and via e-mail and telephone.

  • Ability to intermittently lift, push and/or pull up to 50 pounds.

  • Requires standing and moving for an entire shift.

  • Ability to lift, bend, kneel, climb, crawl and/or twist.

  • Ability to safely climb up and down a ladder.

  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.

  • Regular attendance is an essential function of the job.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Floor Dept Supervisor

Lowe's Companies, Inc.

Posted 2 days ago

VIEW JOBS 4/24/2019 12:00:00 AM 2019-07-23T00:00 Job Description Position Summary The Sales Floor Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times. The Sales Floor Dept Supervisor has responsibility for both customer facing activities (e.g., greeting customer, clarifying needs and identifying solutions, closing sales) and non-facing activities (e.g., downstocking, inventory management, area recovery). The individual in this role ensures his/her area of the store is in-stock and customer ready at all times while inspiring engaging, customer-focused behavior and driving his/her team to achieve sales and margin goals. The Sales Floor Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment. In addition to supervising associates in his/her own area, the Sales Floor Dept Supervisor must lead associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD). NOTE: The Pro Department Supervisor is responsible for all that is described above while supporting the unique service and merchandising needs of Pro customers. This includes driving execution of Pro sales and service strategy throughout the store, taking lead on the store s top Pro accounts, and coaching/training Pro associates in the store to effectively drive Pro sales and ensure the desired Pro customer experience is delivered. Job Requirements This is an hourly full time role generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week. Requires physical ability to move large, bulky and/or heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation. Minimum Qualifications High School Diploma and 3 years of experience in a retail environment OR 5 years of experience in a retail environment 1 year of experience in customer service 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in the process of training, mentoring and developing associates Experience working cross-functionally Strong working knowledge of Microsoft Office Preferred Qualifications 3 years of retail customer service experience 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience in key carrying role with manager-on-duty responsibilities Lowe's Companies, Inc. Espanola NM

Supervisor Sales

Harbor Freight Tools