Supervisor (3)

Job Title: Supervisor

Location: Clara Maass Medical Center

Req#: 0000152203

Status: Full-Time

Shift: Day

Department name: IT & Telecommunications

Job Overview:

Under the direct supervision of the Manager, the Supervisor is responsible for the daily activities and job assignments for the Telecommunications staff. The Supervisor is responsible for day-to-day work activities of the staff, including developing staffing schedule to ensure appropriate and adequate 24-hour coverage, to effectively respond to incoming call volumes. Handle call outs, time off requests and adjustments to the schedule to ensure staffing as well as staying within departmental budgetary guidelines. Orient / train new hires; evaluate performance, provide feedback and complete performance appraisals. Cover all operator shifts as required and interact with all departments about on call schedules. Direct activities of the department in accordance with administrative and regulatory requirements. Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality and safety. Act as a role model for operator staff.

Cover all Telecommunications operators shifts is required and interact with all hospital departments in reference to all hospital on call schedules from varies departments in the Medical Center. Monitor and direct all related activities of the Telecommunications department in accordance with administrative and regulatory requirements. Follow all hospital department policies and procedures with key attention to Staff attendance and punctuality, confidentiality and safety. Telecommunications Supervisor will identify and implements process improvements to daily operator tasks and lead the implementation of new technologies (when needed). Act in a Leadership role to reach Telecommunications Department Goals.

Qualifications:

Required:

• HIGH SCHOOL DIPLOMA OR EQUIVALENT

TWO OR FOUR YEARS SUPERVISORY EXPERIENCE.

• Successful completion of all required orientation programs.

• Strong Customer Service and Communication Skills

• MS Office Knowledge is a must

• Knowledge of Hospital Switchboard preferred

• Successful completion of all required orientation programs

Preferred:

Certifications and Licenses Required :

Scheduling Requirements :

• 8:00 5:00

• Days

• Full-Time

Essential Functions:

• Supervises the completion of routine work. Assumes responsibility for following up on all jobs assigned.

• Evaluates defective equipment to troubleshoot, indicate, and initiate appropriate repairs.

• Advises Maintenance Company and personnel as needed. Maintains equipment, repair parts, inventory and initiates requisitions to keep adequate spare and replacement parts in stock.

• Receives stores and safeguards records and supervises the proper use of needed equipment, materials, tools and supplies.

• Establishes clear and specific performance standards and expectations for staff members. Follows through on requests and inquiries from staff members and responds to them in a timely manner.

• Supervises and takes a leading role in the directing of required departmental activities by assigning work orders to appropriate housekeeping personnel, under the direction of the department manager.

• Demonstrates professional behavior by being technically competent, skilled and responsive to the department s customers in a compassionate, efficient and effective manner.

• Operates with a high degree of autonomy and authority while working within the framework of CMMC s philosophy and policies. Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to supports our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer