Supervisor RN Transfer Center

Pacific Medical Centers Anchorage , AK 99501

Posted 2 months ago

Providence is calling a Supervisor RN Transfer Center (Patient Care Res Svcs, Days, 0.9 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • The Alaska Regional Transfer Center RN will facilitate all hospital-to-hospital transfers/consults as well as assist the [non-clinical] Patient Placement Coordinators with provider-to-provider and telemedicine consults when call volume may prohibit the RN partner from taking all calls in a timely fashion.

  • Coordinate and document communication between referring and receiving physicians, nursing units, and House Supervisors/Throughput Supervisors in a timely manner based upon identified standards.

  • Maintain accurate record of all physician consultation and telemedicine requests.

  • Utilize appropriate clinical judgment and critical thinking skills toward ensuring proper patient placement.

  • Directly responsible for appropriate bed placement of patients according to medical need and census of nursing unit.

  • Maintain accurate record of all bed assignments on the campuses of PPMC and PSVMC; arrange transfers within EMTALA regulations between acute care facilities; assists with direct admit patient placements between the campuses of PPMC and PSVMC.

  • Continually monitor and assess bed availability to ensure timely placement; determine whom to accept and/or place in conjunction with House/Throughput Supervisors.

  • Ensure physician has current privileging prior to facilitating transfer or admission.

  • Provide superior customer service and service recovery when customer service standards are not met.

  • Demonstrate the ability and skill to anticipate and diffuse potentially challenging situations and individuals, assuring a positive outcome with critical decision making.

  • Promote Providence St. Joseph Health as a premier service organization by treating customers with compassion and respect.

  • Identifiy, resolve, and escalate major issues and service failures that impede success.

  • Ensure that compliance is met with federal and state regulatory authorities which include, but are not limited to, The Joint Commission, EMTALA, and HIPAA, in addition to Providence St. Joseph Health policies, procedures, and code of conduct in all aspects of role performance.

  • Supervise patient placement caregivers in relation to transfer center admits.

  • Provide feedback on patient placement caregivers performance, goal setting and mentoring.

Required qualifications:

  • Bachelor's Degree in Nursing

  • Current State RN Licensure

  • 5 years experience in acute care setting

Preferred qualifications:

  • Master's Degree

  • Leadership experience and/or ED or Critical Care patient care background

  • Supervisory experience

About the ministry you will serve:

Providence Health & Services Alaska is among nation's best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state's largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

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Supervisor RN Transfer Center

Pacific Medical Centers