Supervisor, Residential Inbound Sales

JOB SUMMARY

Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

• Develop new sales strategies within the call center to maximize opportunities

• Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.

• Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.

• Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.

• Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.

• Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.

• Perform other duties as requested.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English

• Ability to recruit, develop, maintain and optimize a team of sales professionals

• Knowledge of voice, data and television products and services

Required Education

High School diploma or equivalent

Required Related Work Experience and Number of Years

Inside Sales experience, commercial experience preferred

• 2-3

Supervisory experience preferred preferably in an inside sales capacity

• 1-2

PREFERRED QUALIFICATIONS

Preferred Education

2+ years post high school education preferred

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

Occasional travel as required

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SIB470 2024-30265 2024

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