Supervisor - Rental Services Service

Job Title: Shop Supervisor

Position Summary: We are seeking a dynamic and experienced individual to lead as Shop Supervisor at our Southfield location. This pivotal role involves overseeing shop and/or field operations, ensuring efficient workflow, maintaining top-notch customer service, and upholding safety standards. As the leader of our shop team, you will play a key role in driving quality repairs and fostering a positive working environment.

Primary Responsibilities:

• Direct and manage day-to-day shop operations, ensuring smooth workflow and timely completion of work orders.

• Uphold high standards of repair quality and customer service, fostering a culture of excellence.

• Assist in evaluating shop service operations, identifying areas for improvement, and implementing necessary changes.

• Lead and mentor shop staff, providing guidance, training, and support as needed.

• Address service-related complaints promptly and implement corrective measures.

• Ensure compliance with safety regulations and guidelines, maintaining a safe working environment for staff and customers.

• Oversee maintenance of facilities and equipment, promoting timely repairs and troubleshooting as necessary.

• Perform additional duties as required to support shop operations.

Required:

• High School Diploma or GED.

• Minimum 3 years of experience with diesel equipment.

• Minimum 1 year of experience in supervisory or leadership role.

Preferred:

• Associate's degree in a related technical field.
• 5 years or more of experience with diesel equipment.
• 3 years or more of experience in a supervisory role.

Knowledge, Skills, And Abilities:

• Strong customer service skills.

• Effective leadership abilities, including decision-making and goal-setting.

• Excellent communication skills, both verbal and written.

• Proficiency in Microsoft Office suite and ability to learn internal systems.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Detail-oriented, with strong multitasking abilities.

• Proven conflict resolution skills and professional demeanor.

• Ability to maintain confidentiality of business and personal information.

Join our team and take the lead in driving excellence in our shop operations!