Supervisor, Project Services

Johnson Controls, Inc. Indianapolis , IN 46218

Posted 6 months ago

What you will do:

Responsible for managing the day to day responsibilities of the Installation Coordination Department within the NASC.

How you will do it:

  • Provide coaching, mentoring and feedback to a team of approximately 10-13 Installation Coordinators, as opportunities arise to improve handling of customer expectations, escalations, or other situations as they develop.

  • Complete payroll information weekly, and other payroll information as identified.

  • Provide every team member with Monthly scorecard to provide statistical feedback.

  • Set a leadership example with peers and staff to develop a representative level team to improve performance.

  • Supervise floor as appropriate by acting as a visible leader walking the floor and being available for mentoring and coaching.

  • Provide corrective feedback at the appropriate level to any staff member as necessary.

  • Work closely with all staff members and peer supervisors to ensure open communication and consistency of work flow.

  • Take supervisory calls, including customer/field/nam problems and take appropriate action to resolve issues.

  • Other duties as assigned.

What we look for:

  • Four year degree or equivalent business experience preferred.

  • Preferred Minimum of 1-2 years of experience supervising a team of individuals.

Skills:

  • Strong customer focus

  • Managerial courage

  • Strong interpersonal skills

  • Ability to perform multi-tasks

  • Strong coaching and development skills

  • Ability to exercise sound, independent judgment

  • Effective communication skills, both oral and written

  • Effective leadership skills ability to lead by JCI Values

  • Must possess excellent organizational and analytical skills

  • Has successfully demonstrated the ability to motivate others

  • Ability to interpret and analyze data to effectively implement strategic plans

  • Has successfully demonstrated the ability to perform and provide results in a fast paced, team-oriented environment

  • Must possess career ambition

  • Creative/solution oriented

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


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Supervisor, Project Services

Johnson Controls, Inc.