Supervisor - Play Action Plaza

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Description

Job Summary:

The Supervisor, Play Action Plaza (PAP) is primarily responsible for assisting with the oversight of ongoing day-to-day operation at the Play Action Plaza at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).

The ideal candidate is an independent worker with the ability to have foresight into the needs of PAP guests and staff. This role is primarily positioned outside in weather elements including hot and cold temperatures as well as rain or snow. This is not an office job and requires mobility and flexibility to changing weather conditions.

Essential Job Functions/Responsibilities:

• Provide superior guest service to visitors, guests, clients, vendors, and staff at all times.

• Responsible for assisting the day-to-day operation of PAP assets and grounds, including ride operation.

• Ensure operational excellence by performing supervisory tasks, such as scheduling, training, maintaining inventory, and/or evaluating employee performance.

• Ensure the facilities are maintained in a safe and sanitary fashion by adhering to regular cleaning and waste management disposal schedule.

• Adapt to changing schedules, weather conditions, guest needs, and HOFV needs.

• Work in coordination as needed with outside contractors and vendors.

• Maintain a clean, safe, and organized work environment.

• Work a flexible schedule during operating hours of PAP (including nights, weekends, and some holidays).

• Ensure that staff are in uniform and presenting themselves in a professional and welcoming manner to the public at all times.

• Address complaints and concerns of visitors, guests, clients, vendors, and staff and work professionally to create positive and guest-services oriented solutions.

• Responsible for greeting guests in a clear, business-like, and respectful manner, generating a positive, enthusiastic, and cooperative environment.

• Follow organizational processes and procedures to ensure compliance of working for a publicly traded company.

• Will work in other areas or assets of HOFV during seasonal times of PAP closure.

• Create and implement operational procedures that enhance the guest experience, including but not limited to, ticketing, voucher program, and ride tracking.

• Implement inclement weather protocols.

• Supervision of assigned staff, assuming day-to-day responsibilities for personnel related matters that include but are not limited to:

o Assist during interview process, onboarding, and training new hires.

o Complete annual performance reviews for all supervised staff.

o Provide continuous feedback, supervision, and coaching to all supervised staff.

o Formal discipline supervised staff in conjunction with Human Resources.

o Create and maintain schedule, assignments, and attendance.

o Approve time clocks and make adjustments as needed.

o Respond in a timely manner to calls, texts, inquiries, and emails.

o Enforce uniform protocol.

• All other duties as assigned.

FULL-TIME/SALARY/EXEMPT

Requirements

Required Knowledge, Skills, & Desired Qualifications:

• Must be at least 21 years of age.

• Must possess a High School Diploma or GED, Associates Degree preferred.

• Previous supervisory experience required.

• Must have the ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative environment.

• Must have basic computer skills (primarily Microsoft Outlook), math and record-keeping.

• Valid driver's license in compliance with agency standards required.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Exceptional verbal and written communication skills.

• Proven ability to understand and follow safety procedures and protocols.

• Must be a flexible and reliable team player, both within own department and entire organization.

• Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.

• Ability to work flexible schedule (including nights, weekends, and holidays as needed) is required.

• Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

Physical Requirements for Position:

• Ability to lift up to 50 pounds regularly.

• The ability to work in various Ohio weather conditions, inside and outside.

• The ability to move safely over uneven terrain, steps, or in construction zones.

• The ability to see and respond to hazardous situations.

• The ability to sit, stand, squat, and walk for periods of time as required for the position.

• Must be able to hear, see, and speak.???

• Ability to comprehend instructions and retain information.??

• Must have manual dexterity necessary to complete all job duties.????

• Must be available to work in Canton, Ohio.

Core Competencies:

• Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

• Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

• Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

• Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

• Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

• Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

• Coaching and Development: Encourages and inspires others' development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

• Execution: Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus. Additional information on the Company can be found at www.HOFREco.com.

ABOUT HALL OF FAME VILLAGE

Hall of Fame Village, a Hall of Fame Resort & Entertainment Company Destination, is a mixed-use sports, entertainment, and media destination located in a 200-acre tourism development district in Canton, Ohio. The Pro Football Hall of Fame Museum will serve as the heart of the Hall of Fame Village campus, surrounded by the varied components being built around it. In total, there will be ten additional components that will shape the landscape of George Halas Drive. This once-in-a-lifetime project and company builds upon the Pro Football Hall of Fame's mission, values, and vision positioned as "The Most Inspiring Place on Earth!" for all those who will play the Game, played the Game, and love the Game.

Today, Hall of Fame Village includes two active components, the National Youth Football & Sports Complex and Tom Benson Hall of Fame Stadium, and the infrastructure to support additional expansion plans. Tom Benson Hall of Fame Stadium is a 23,000 seat, best-in-class, sports and entertainment stadium which hosts the Hall of Fame Game (always the first nationally televised NFL game of the season), the Hall of Fame Enshrinement for NFL players, and the Concert for Legends (hosted previously by Tim McGraw, Maroon 5, and Imagine Dragons), as well as the football programs of Canton McKinley High School and Walsh University, the Black College Football Hall of Fame Classic, and many more events year-round, quickly becoming an elite entertainment venue for the region. Additional information on the Company can be found at www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.