Supervisor, Pick-Up & Delivery

Estes Express Lines, Inc. Morrisville , NC 27560

Posted 3 weeks ago

Job Summary

  • Report to Operations Manager /Assistant Terminal Manager and/or Terminal Manager

  • Lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development

  • Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules

  • Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations

  • Involved in and makes recommendations in the hiring and termination processes

  • Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager

  • Responsible for meeting all KPI's assigned

  • Daily utilization of all Company P&D enhancement tools and processes

  • Review and revise driver schedules to increase efficiencies and to lower cost

  • Responsible for equipment assignment and accountability (trailers and tractors)

  • Review freight movement schedules and communicates with drivers regarding customer delivery expectations

  • Communicate with customer regarding scheduling problems; interactively solves customer concerns

  • Conduct continuous analysis and direction of vehicle and driver assignments; analyzes and implements scheduling for possible consolidation to increase efficiencies and reduce cost

  • Direct compilation and issuance of delivery timetables

  • Responsible for proper communication to customers via phone, fax or email

  • Oversee and responsible for all paperwork associated with the city operation to ensure it is handled timely and correctly by drivers and clerks

  • Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers

  • Conduct safety training as needed following vehicle accidents, a workers compensation incidence, road observations and notices of violations

  • Regular attendance is required

  • This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks


  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

  • Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred

  • Prior management, dispatch and dock experience required, preferably in LTL trucking industry

  • Must be knowledgeable of local metropolitan area

  • Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees

  • Team building and interpersonal skills

  • Possess excellent verbal, written and listening communication skills

  • Excellent planning and organization skills

  • Must have good computer skills (AS/400 & MS Office a plus)

  • Must have strong work ethic and good problem solving skills

  • Must be willing to work 50 hours/week average

  • Must be able to work any shift including nights and/or weekends and in any weather condition

  • Must be able to comply with all company policies, rules, procedures and Code of Conduct

  • Must be able to interact well with others

  • Must be able to work independently, or in a team setting

  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities

  • Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

  • Must be authorized to work in the United States

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Supervisor, Pick-Up & Delivery

Estes Express Lines, Inc.