Supervisor, Phlebotomy

Under the direction of the Phlebotomy Manager, Director of Laboratory Services and the Operations Manager, the Phlebotomy Supervisor is responsible for all daily phlebotomy operations of the laboratory. This includes the staffing, coordination, training and competencies of the Laboratory Phlebotomy staff. Provides direct supervision of phlebotomists. The specific job duties are listed below for the Phlebotomy Supervisor.

• Oversees all activities and supervises Phlebotomy Staff.

• Prepares and performs employee annual appraisals on time.

• Manages corrective action plans for employees.

• Manages departmental purchasing and employee payroll.

• Assures that the Phlebotomy Department is properly scheduled and staffed at all times.

• Performs pediatric and adult phlebotomy on outpatients and/or inpatients venously or by heel and finger stick.

• Certifies that all phlebotomists are competent in all phlebotomy techniques including, if applicable, pediatric phlebotomy (venously by pediatric needle or butterfly method and micro collections by heel stick or finger stick).

• Coordinates and supervises the activities of new employees during their training period.

• Coordinates the overall daily department activities of the phlebotomy program at designated inpatient or outpatient sites for Salem Hospital Laboratory Services.

• Partners with the Phlebotomy Manager in the selection and hiring of new phlebotomy staff.

• Processes a variety of specimens in accordance with established protocol.

• Performs EKG procedures on outpatients and nursing home patients.

• Provides backup for all areas of responsibility.

• Performs other related duties as required or as responsibilities dictate.

• Demonstrates a working knowledge of the Laboratory Information System and other applications necessary to perform work assignments.

• Acts as a liaison between Salem Hospital Laboratory Services, physician office practices, and other laboratory clients.

• Maintains safety standards in accordance with hospital policies, federal regulation and accrediting agencies.

• Communicates with medical staff regarding problems, results and information concerning patients.

• Responsible for the accuracy and organization of department manuals and protocol books

• Responsible for ordering supplies when appropriate.

• Coordinates and collaborates with colleagues and staff in providing home draw and mobile phlebotomy services.

• Initiates and monitor all quality assurance activities and employee job performance competencies as it applies to phlebotomy.

• Reviews and maintain all department records and inform the Phlebotomy Manager of any deficiencies.

• Maintains and enforce established department policies and procedures, objectives, safety, environmental and infection control standards.

• Provides individualized instruction to employees when procedure or protocol changes.

• Keeps abreast of changes and industry best practices in the phlebotomy field.

• Must comply with the Partners' Vehicle fleet Safety Program guidelines and NSMC Policy for Drivers' Operating Vehicles for Hospital Business.

Supervisory/Managerial Responsibilities:

• Directly oversees phlebotomy staff and operations in area of responsibility ensuring professionalism and delivery of high quality laboratory services.
• 30-40 direct reports.

Fiscal Responsibilities:

• Ensures that supplies and equipment are maintained and replaced in a fiscally responsible manner.

Skills:

• Required: Knowledge of Medical terminology. Ability to effectively deal with a wide range of personalities, technical and support staff in a professional and mature manner. Requires intense attention to detail and critical thinking. Ability to handle several processes concurrently

• Preferred: None

Experience:

• Required: Requires 3-5 years of phlebotomy experience and demonstrated proficiency in the phlebotomy field

• Preferred: 3 - 5 years of progressive experience in pediatric phlebotomy, previous Phlebotomy Management or Clinical Laboratory Services Management.

Education/Degree requirements:

• Required: Requires completion of High School or Equivalent and certificate of completion in Phlebotomy or Medical Assistant program or completion of a phlebotomy course as part of an associate or bachelor degree program.

• Preferred:none

Licensure, Certifications, or Registration:

• Required: A Valid and Current Driver's License, clean driver's record per NSMC policy, which will be reviewed annually during employee's employment.

• Preferred: PBT (ASCP) certification or certification obtained within the first year of employment.