Supervisor Phlebotomy - Bethesda Butler - Full Time (80 Hrs), Day Shift

Job Overview:

This position provides leadership and supervision for phlebotomists stationed in hospitals, physician's offices, at draw sites, and/or working at health fairs. This position hires, schedules, trains, provides performance counseling and appraisals, and terminates. This position uses a team approach to work with the Lab's managers and supervisors as well as other departments to develop processes and procedures, to establish efficient workflow and use of resources, to resolve issues, to promote a high level of employee morale, and to ensure a high level of satisfaction with TriHealth's lab services. This position reviews the work of the phlebotomists to ensure accuracy and quality and to ensure employee adherence to all rules, regulations, standards, and policies, including CAP, OSHA, JCAHO, HIPPA, and other regulatory agencies as well as TriHealth's Corporate Compliance Plan.

Job Requirements:

Graduate of an approved technical, professional, or vocational program in Allied Health

Medical technology with training in phlebotomy and management knowledge

Certified Phlebotomist

Drivers License

Phlebotomy and specimen collection techniques for all age groups -- adult, geriatric, and pediatric

Laboratory terminology

Data entry

Strong leadership

Customer service and verbal and written communication skills

3-4 years experience Technical Allied Health

Job Responsibilities:

Hires, orients, schedules, trains, and supervises off-site phlebotomy staff. Edits and approves employee time records. Conducts annual performance appraisals. Provides employee recognition.

Reviews staff's work for accuracy. Troubleshoots, resolves, and documents issues. Provides performance counseling.

Conducts competency testing. Prepares QA reports. Uses a team approach with management to recommend/implement process improvements. Writes and maintains procedures. Helps staff adapt positively to changes.

Schedules staff to ensure phlebotomy services are delivered at all times. Remains available by cell phone 24/7 to accept calls from phlebotomists who are unable to report for work due to illness, etc. Arranges for coverage.

Determines phlebotomy needs and arranges for staffing. Organizes supplies and requisitions. Ensures that phlebotomists arrive on time. Communicates tests and anticipated volumes to lab sections.

Conducts activities and maintains procedures and records required for fire drills, emergency evacuation, disaster drills, biohazardous waste removal, and other requirements to meet The Joint Commission (TJC) standards.

Other Job-Related Information:

Direct Report FTEs = 30-39

Working Conditions:

Climbing

• Rarely

Concentrating

• Consistently

Continuous Learning

• Consistently

Hearing: Conversation

• Consistently

Hearing: Other Sounds

• Consistently

Interpersonal Communication

• Consistently

Kneeling

• Occasionally

Lifting <10 Lbs

• Consistently
  Lifting 50+ Lbs

• Occasionally

Lifting 11-50 Lbs

• Occasionally

Pulling

• Consistently

Pushing

• Consistently

Reaching

• Consistently

Reading

• Consistently

Sitting

• Frequently

Standing

• Frequently

Stooping

• Occasionally

Talking

• Consistently

Thinking/Reasoning

• Consistently

Use of Hands

• Consistently

Color Vision

• Consistently

Visual Acuity: Far

• Consistently

Visual Acuity: Near

• Consistently

Walking

• Consistently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:

1. Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics:

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.