The Supervisor, Patient Accounts Receivable under general supervision, supervises the daily work activities of the billing and collection staff. This staff member is expected to provide leadership and guidance to staff to ensure maximum productivity and effectiveness in accordance with departmental standards and procedures.
Supervise assigned Accounts Receivable staff including but not limited to; recruiting, professional development, performance appraisals, and progressive discipline up to and including termination. Plan, organize and delegate as necessary daily tasks and work assignments for self and team.
Set goals, prioritize work and coordinate the execution of work for self and team. Develop and implement strategies to help team members reach their individual and departmental goals. Ensure appropriate completion of all daily billing activities for members of billing staff.
Review and monitor work quantity and quality of billing staff.
Reviews daily unbilled, late charge and daily payment reports, for potential claims/account problems and to also ensure staff are processing claims/accounts on these reports per departmental guidelines. Meet with staff to review progress and to provide feedback, direction and instruction as needed.
Provide guidance, knowledge and troubleshooting assistance to billing staff for problem solving of patient accounts. Analyze, identify and report recurring problems and concerns impacting timely claim processing and reimbursement. Recommend process improvements to improve departmental performance and increased cash collections.
Train new departmental staff in billing functions for all insurances. Review staff adjustments and retrain where appropriate.
Completion of a high school level of course work with attainment of a high school diploma or state high school equivalency (GED) is required.
Associate's degree or higher in Accounting, Finance, Business Administration or related discipline preferred.
Minimum of five years of patient account billing and/or follow-up experience working with Blue Cross and Blue Shield, Medicare, Medicaid, commercial and/or other medical 3rd party insurances required.
Prior supervisory experience preferred
Kennedy Krieger Institute