ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org
Friday 7:30 am
4:00 pm with additional hours as needed
Full Time Benefits
ProHealth Care is committed to creating an environment in which every interaction results in a positive experience. For over a hundred years our organization has stood out from our competitors because we strive to provide an exceptional experience with every person, every time. All members of our team whether clinical or non-clinical have a direct impact on the delivering on our brand promise "The Way You Should Be Treated."
As a member of the high performing Revenue Cycle Team this role may be one of the last critical interactions with patients of ProHealth Care. We are looking for team members who are comfortable taking the initiative to provide a world class customer service experience to our patients.
Our patient accounting department is a dynamic work environment where professionals are given the opportunity and tools to use initiative and problem solving skills to resolve medical bills as quickly as possible. The Supervisor, Patient Accounting & Billing must possess a strong work ethic and must take the initiative to adapt their approach to assist their team appropriately based on each individual's needs. This includes the ability to communicate in a courteous and professional manner. If you like to be challenged by learning new things, and want to apply those new ideas to better serve our patients, then this is the job for you.
The Supervisor operates by:
Efficiently planning and coordinating various activities and daily workflows associated with Hospital and Professional Insurance Billing and Follow-up.
Proactively managing vendor relationships.
Applying advanced knowledge of professional and hospital insurance billing.
Directly managing staff in a manner that supports a professional, quality and efficient work environment.
Using analytical abilities to effectively identify and resolve simple and complex problems.
Collaborating in a team environment and uses effective communication skills to develop and encourage others to work harder and achieve goals.
Associate's Degree or higher required. Will consider equivalent experience and education in lieu of a degree.
At least 4 years, with 6 or more preferred, of related experience in medical billing and/or insurance follow up - this must include both physician and hospital billing.
At least 2 years, with 4 or more preferred, of leadership experience.
Proficiency with computerized patient accounting systems.
Demonstrated knowledge of the health care industry, insurance terminology, and medical billing and follow up for hospital and professional claims.
Understanding of payer and federal regulations preferred.
Demonstrated excellent customer service and follow-up skills.
Ability to diplomatically work with a variety of customers and actively listen to successfully determine the customer's needs.
Ability to successfully analyze and independently resolve simple and complex issues.
Successful at identifying repetitive and complex issues that need to be escalated for consideration.
Ability to motivate and inspire team members while recognizing and acknowledging team accomplishments and exceptional performance.
Ability to work in a fast-paced environment, dealing with a variety of tasks.
ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.