Supervisor, Patient Access

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness -

• Lifestyle Engagement

• e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability

• e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Supervisor, Patient Access oversees the day-to-day operations of the registration units. Plans, organizes, directs, and evaluates activities related to registration in collaboration with the manager of patient access. Is responsible for effective department operations ensuring requirements for quality, service, and value are met. Serves as a proactive catalyst for operational change and is instrumental in monitoring the quality and productivity of the department. Is responsible for all aspects of team member management, and for creating a professional practice environment that focuses on all customers.

Job Description:

KEY ACCOUNTABILITIES:

1.Is knowledgeable of registration policies and best practices, state and federal laws, and third party payer requirements associated with patient access activities. Holds the team accountable for adherence to them.

2.Assists in the development of and maintains general knowledge of revenue cycle functions.

3.Engages in activities that support people management including payroll, employee performance reviews, and resource scheduling.

4.Promotes and strengthens employee engagement.

5.Participates in process improvement, patient satisfaction, and workplace safety initiatives.

6.Develops and maintains interpersonal relationships with team members and customers.

7.Serves as back up to the manager, patient access in their absence or at their direction.

QUALIFICATIONS:

• Associate's degree in a related field

• Three years of experience in registration, insurance, or patient billing

• Three years of leadership experience including leading work teams and/or projects

• Preferred

• Experience with registration functions in EPIC

This is a 24/7 department.

Hours are 2:30PM-11:00PM with on call responsibilities 3PM-3AM Mon-Fri. On call every 5th weekend.

Scheduled Weekly Hours:

40

Scheduled FTE:

1

Location:

ThedaCare Regional Medical Center

• Appleton

• Appleton,Wisconsin

Overtime Exempt:

Yes