Supervisor - Patient Access Services

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Responsibilities

• Assists with reviewing daily, weekly and monthly staff quality and production reports to ensure all areas of operations are performing at the best practice levels and adjust accordingly

• Ensure staff complete work with a sense of accountability and ownership, as relates to their work area assignments by closely monitoring department metrics related to productivity and quality

• Conduct daily rounding, regular one-on-one meetings with all direct reports, and regular unit meetings to identify and resolve any issues

• Serves as liaison to core services for financial clearance, training, quality assurance, analytics and performance improvement

• Assists manager with developing direct reports to improve skills as needed or deficiencies are identified

• Evaluates staff performance in accordance with the performance appraisal process

• Maintain a thorough understanding of all core registration processes, point of service collections, financial assistance, Medicare and Medicaid program benefits, insurance requirements and payer authorizations to ensure that all financial clearance requirements have been met

Minimum Requirements

• Associate degree Healthcare, Business or related field- or higher.

• 4 to 5 years registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment

• 5 years Customer Service Experience

• Excellent verbal and written communication skills

• Solid problem solving capabilities to identify data element and compliance issues, prepare audit reports, and identify trends

• Proven ability to effectively lead a group and support fellow leadership members

• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Other Information

Schedule

Evening hours- 7pm to 3am (onsite/non-remote)

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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