Supervisor Patient Access

Overview

Responsible for all patient access functions at an acute care facility, providing services 7 days a week, 24 hours a day. Effects ongoing quality, productivity and efficiency in daily operations of department and services by providing department management and supervision of employees, serving as administrative and financial resource person, providing backup support for all, and interfacing with referral sources, insurers, clinical staff and leadership as well as customers.

Areas of responsibility include but are not limited to referrals/orders, scheduling, registration, regulatory compliance, staff education and staffing. Responsible for identifying opportunities for process improvements and implementing the same.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. 4 Year / Bachelors Degree, preferred. Business or related field.

• Experience: Minimum two years related experience, required. One year Leadership Experience, required. 3 years Leadership Experience, preferred.

• Additional Skills (required):

• Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques.
  
  Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data.
  
  Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision making.
  
  Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities.

• Insurance, billing and related regulatory/governing standards, policies, and procedures; application of safety and infection control policies and procedures; ability to develop learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling; customer feedback and impact on core processes; delegation, team building, conflict management, change management skills.
  
  Ability to drive/travel to multiple locations/facilities as needed.
  
  Work with little supervision by taking initiative and being self-motivated. Effectively practices critical thinking and decision making skills. Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint, Word, etc.). Strong organizational skills.
  
  Ability to adapt to change and easily build rapport. Comfortable with technology. Must be able to work a flexible scheduled with alternate shifts.

• Please note: candidate must have a minimum of 4 years' related experience or a 2/4 year degree.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.

• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".