Supervisor - Overnight - Childrens Residential

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Supervisor

• Overnight

• Childrens Residential

Job Code:12298 Location:Saco 04072 Department:Staff Intensive Supv FT/PT Status:Full Time Summary:

$2,000 Sign-On Bonus!

Maintains ongoing residential effectiveness by assuring the administrative coordination of a variety of safety, therapeutic and operational issues. Responsible for administrative activities and oversight of a residential program. Supervision of Assistant Supervisor, program YFCs and relief YFCs.

ESSENTIAL FUNCTIONS:

• Demonstrate leadership by coordinating all residential program components.

• Coordinate with HR and supervisor about hiring, recruitment, and retention of employees.

• Integrate the work of the school by routinely coordinating residential and educational interactions.

• Serve as Supervisor on Duty when assigned by assuming responsibility for phone coverage, crisis intervention, ensuring adequate staffing, and good communication with appropriate on call administrator.

• Provide a safe, structured therapeutic group living milieu by ensuring the physical safety and welfare for residents, including hygiene, clothing, food and medical care.

• Maintain upkeep of physical plant by assuring the maintenance of a safe, clean and developmentally appropriate group living environment.

• Ensure proper staffing levels by participating in the hiring of child care staff.

• Collaboration with the training team to meet requirements of licensing needs.

• Effectively employ and ensure that appropriate therapeutic crisis intervention (T.C.I.) procedures are occurring within program.

• Participate in the development and implementation of the CARE model using the 6 CARE principles.

• Monitor job performance by facilitating weekly staff meeting to include a group supervision component as well as one hour a month of individual supervision.

• Development of staff through on the job coaching and supervisory debriefings.

• Achieves organization financial objectives by providing input into the budget, overseeing program spending, monitoring staffing hours, and maintaining accurate and timely submission of all receipts/expenses.

• Partner with program clinician in a positive manner to make decisions about the program.

• Maintain partnership with program clinician to support treatment plan and act as the contact person for the treatment team, providers, and natural supports.

• Direct, support, and participate in identifying, removing or reducing the likelihood of common safety concerns.

• Timely completion of required documentation.

• Maintain clear understanding and oversee compliance with licensing regulations and COA standards.

• Work with nursing staff to maintain medical documentation.

• CRMA certified, responsible for passing medicines and appropriate documentation.

• Identify the need for debriefing and facilitate the process as trained by Cornell. Individual debriefing first, then group debriefing (in conjunction with clinician, if possible) after any major/significant behavioral or clinical incidents within the program. Supervisor is often the leader/facilitator of the debrief and role models the process of supporting staff/team, supporting a response to clients to include changes to ICSP if needed.

GENERAL EXPECTATIONS:

• Be committed to the mission, vision, and values of the organization.

• Work collaboratively as a member of a team with various groups of staff, depending on the issue addressed.

• Assure quality in work performed to facilitate the delivery of quality services.

• Report accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies supervisor of potential health and safety concerns immediately, participates in health and safety training as required, understands and follows all Sweetser health and safety policies.

• Represent the organization positively to community representatives.

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Demonstrate an understanding of the organization's safety policies and practices by attending required safety programs and reporting all accidents and suspected safety hazards to supervisor.

• Fulfill job function by participating as an active member in all organization training and leadership training for supervisors, and by participating on organization task forces.

• Ability to support and recognize the important role volunteers play. Sweetser employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement.

• Follow Suicide safer care practices.

• Perform other duties as assigned.

ORGANIZATIONAL EXPECTATIONS:

• Customer Focus

• Anticipates customer needs and is responsive to customer feedback by taking action to make things better.

• Monitors and reviews Key Performance Indicators and outcomes. Takes appropriate actions to ensure standards are achieved.

• Knows what customer satisfaction/outcome data to measure and how to use it to improve the delivery of quality services.

• Works with, supports, collaborates with volunteers and interns, and promote opportunities for volunteer and intern engagement.

• Treats others with courtesy and respect, projecting an approachable manner at all times.

• Arrives to work and meetings on time; meets emerging needs of internal and external customers by remaining available as circumstances warrant.

• Demonstrates and holds staff accountable to appropriate boundaries and standards of confidentiality.

• Shares responsibility for customer outcomes by collaborating with other programs and departments.

• Leadership

• Communicates the program/department's role in supporting the mission, vision, and strategies of Sweetser.

• Maintains and promotes professional and ethical standards.

• Ensures compliance with: legal requirements, COA, MaineCare, licensing standards, Sweetser policies and business rules.

• Identifies and implements innovative strategies and leads change by creating the conditions for success.

• Anticipates future consequences and trends, develops action plans to achieve goals, and monitors progress and results of plans to ensure that goals are achieved. Overcomes obstacles to complete projects successfully.

• Participates in budget preparation and demonstrates proper/conservative utilization of resources.

• Implements strategies to achieve financial standards and Key Performance Indicators supporting attainment of budget goals.

• Workforce Development Competency

• Engages in strategies in order to achieve organizational retention goals.

• Effectively participates in the recruitment, onboarding, and engagement of quality employees.

• Uses diverse talents and experiences of the group to maximum advantage.

• Readily shares appropriate information with others.

• Demonstrates the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships professionally.

• Understands what motivates individual employees; provides encouragement, and recognizes and celebrates accomplishments.

• Maintains a collaborative and professional environment which allows for expressing concerns, soliciting ideas, suggestions, and opinions from others.

• Helps staff to gain skills and knowledge required to succeed in their jobs and to further develop professionally.

• Delegates responsibility and assigns tasks; makes expectations clear.

• Monitors performance, provides consistent and timely feedback, and provides objective appraisals of staff strengths and needs.

• Manages difficult conversations and situations in a balanced and respectful manner.

• Identifies problems and works collaboratively to create solutions and remove barriers; provides the tools and information to ensure staff success in their work.

• Champions change through confident communication that promotes understanding, embracing and operationalizing change.

• Quality Competency

• Identifies, supports, and participates in continuous quality improvement activities by developing or participating in strategies to improve processes.

• Assesses problems and evaluates options by considering available resources, implications, and consequences.

• Uses the plan, do, check, act strategy to meet quality outcomes.

• Approaches tasks with diligence, timeliness, and attention to detail.

• Maintains alignment with team, supervisory, and management goals, objectives, and direction of the organization.

• Identifies ways to be fiscally efficient while supporting quality service and mission attainment.

• Enhances quality performance by participating in professional training and development opportunities.

• Safety Competency

• Conducts timely and thorough accident investigations. Identifies root causes on the Injury Analysis and Prevention Report, identifies corrective actions. Implements corrective actions promptly, reviews injuries, near misses and injury analysis findings at staff meeting.

• Ensures Employee Injury Reports are submitted to HR within 48 hours of incident and collaborates with HR ensuring return-to-work and light-duty job offers.

• Conducts monthly/weekly safety inspection of work location. Takes immediate corrective actions and reports larger unsafe conditions to Facilities Maintenance promptly.

• Includes safety as a standing agenda item at team meetings. Reviews safety outcomes provided by HR quarterly and address as appropriate.

• Orients all staff with location-specific and/or community safety information.

• When appropriate ensures staff receives an ergonomic assessment and follows recommendations, and collaborates with HR and Facilities Maintenance to meet required equipment needs.

EDUCATION:

• Bachelor's degree (B. A.) from four-year College or university; or five years related experience and/or training, including Other Qualified Mental Health Professional certification; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Internal candidates must have achieved Youth & Family Counselor Level III.

• External candidates must pass the competency tests of a Youth & Family Counselor Level I and II.

• Must obtain certification as an Other Qualified Mental Health Professional within 90 days of assignment.

• Must maintain a valid state driver's license.

EXPERIENCE:

• Supervisory experience.

• Four years' experience working in the Youth and Family Field.

KNOWLEDGE AND SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to work with difficult-to-manage youth.

• Demonstrated ability to work cooperatively with other professionals on behalf of youth and their families.

• Capacity to develop a professional orientation to child care.

• Able to relate to children with warmth and understanding, and have the ability to identify the needs and problems of

children.

• Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.

• At least an intermediate proficiency using a personal computer.