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Supervisor, Operations: 3Rd Shift

Expired Job

Fedex Uniontown , OH 44685

Posted 3 weeks ago

Job ID: 700481BR

Division Category: Customer Service

Position Type: Full-Time

Address Line 1: 1475 Boettler Road

City: Uniontown

State: OH

Country: United States

Zip Code: 44685

Remote Based: No

Position Overview:

Job Summary

Lead a group of agents in servicing customers, contractors, problem solving, and personal development. Primarily measured through service, customer satisfaction, phone response, quality, and annual reviews. Development of problem solving skills is a key ingredient.

  • Other primary functions include some administration and reporting responsibilities, one-time projects, contractor relations, customer service/relations, sales force interface, and revenue generation.

  • You will uphold the Purple Promise by making every customer experience outstanding.

Job Duties/Responsibilities
1.Employee development

  • Coaching, training, skill enhancement, annual reviews, IC reporting and follow up, career planning and goal setting, coaching database maintenance.
    2.Administration - reporting, time entry in Peoplesoft, statistical analysis of own and others reports, meetings (intra- and inter- departmental), staffing, scheduling, vacation planning.
    3.Team development

  • IC development and implementation, lead team meetings, evaluate and implement processes and procedures, new hire interviews, problem solving (teaching and doing), daily operation.
    4.Cost Control

  • Analysis of variance within the dispatch function as well as making decisions about the amount to credit a customer or chargeback a contractor.
    5.Business Development

  • Sales contractor and sales management interface, customer relations, bids, customer relations problem solving, and develop vendor relationships pertinent to new opportunities.
    6.Contractor Relations

  • Coaching, follow up, recognition, liaison, problem solving.
    7.Projects Direct and oversee implementation as well as reporting on results.
    8.Personal Development

  • Cross-training, seminars, sales calls and trade shows.

Education/Experience

Bachelor's Degree preferred
2-5 years operations/leadership experience

We are a 16-time NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.


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Supervisor, Operations: 3Rd Shift

Expired Job

Fedex