Supervisor Of Billing

Divvydose Brentwood , TN

Posted 2 weeks ago

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if were being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

Were now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your lifes best work. (SM)

Position Overview

divvyDOSE is seeking an experienced Operations Supervisor of Billing and Insurance Adjudication to lead customer-focused operations for a fast growing, multi-shift, national retail pharmacy committed to improving customer medication outcomes through the utilization of adherence, packaging and world-class data management. Responsibilities include, oversees day to day productivity, team and individual metric performance, scheduling, and labor allocation, with the guidance of the site Manager, Assistant Manager, and pharmacists, and as indicated by overall business objectives.

Requirements

The ideal candidate should possess the following:

  • Assigns daily tasks for team members and ensures adherence to productivity.
  • Ability to hold a team accountable for daily goals in a metric-driven organization and coach employees to meet key performance indicators within a team working multiple shifts.
  • Successful experience coaching and developing employees to ensure we are providing exceptional customer care. This includes coaching to productivity and quality metrics.
  • Strong skills in lateral influence and cross-functional leadership.
  • Ability to identify operational inefficiencies and/or opportunities, as well as investigate those communicated by direct reports, and escalate to key stakeholders as appropriate.
  • Tenacity to continually tackle new challenges, often with overlapping deadlines.
  • Strong attention to detail, ability to multitask, and pivot strategies based on variable metrics and holistic business needs.
  • Embraces a role requiring high levels of adaptability, big picture vision, and creativity in problem-solving techniques.
  • Strong technical skills with a strong emphasis on Microsoft 365 and/or Google Suite.
  • Comfortable self-directing while maintaining strong lines of communication with assistant manager/manager.
  • 2+ years of experience managing 6+ individuals.

Preferred Experience:

  • Experience in the pharmaceutical and/or healthcare industry
  • Insurance industry experience, including claims and/or accounting

Education:

  • Associates degree or equivalent experience preferred.

Additional Requirements:

  • You must be legally eligible to work in the United States.
  • Employment is contingent upon successful completion of a drug screening and background check.
  • Valid Drivers License and/or reliable transportation to work.
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Benefits

In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.

INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

EMPLOYEE INVESTMENT

For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Employment with divvyDOSE is AT-WILL, and can be terminated at any time, for any reason, by either party.

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Supervisor Of Billing

Divvydose