Responsible for the overall performance of their assigned team and are directly responsible for creating a positive learning environment that delivers quality customer service. They create strategic development plans for all team members. The supervisor is also responsible for corrective action not limited to attendance and performance. They participate in recruiting, hiring, training, coaching, counseling, and evaluation of staff. The supervisor oversees team's payroll administration to include timesheet approval, incentive plans, and leave administration. The Supervisor manages special projects and implementation tasks to ensure the needs of our clients are met. The Supervisor acts as a back up to Contact Center Manager and makes operational decisions as needed.
Minimum Experience Required
Minimum Education, Licensure and Professional Certification requirement: BA/BS or equivalent work experience
Minimum Experience required: Minimum 3 years of Customer Service experience in a high-volume setting preferably a Contact Center. 1-2 years Leadership experience with increasing responsibility.
Our Company and What We Offer
Core healthcare is committed to making a positive impact on healthcare, and also making a positive impact on our employees. evi
Core offers a variety of perks and benefits including, but not limited to:
Flexible scheduling and work/life balance with remote and work from home opportunities
3 weeks of PTO(starting) per year plus paid holidays
Education assistance, tuition reimbursement and professional certifications
Health, dental, vision, and life benefits with employer funded HSA
Comprehensive employee discount program, onsite fitness facilities, and smart casual dress code
Paid Volunteer Community Service Days
Ample opportunities for growth, advancement, and promotion
401k retirement plan with company match of 50% employee contributions up to 6%