As the Supervisor of Navigation Services you will supervise and coordinate the staff and daily operations of (transport) navigation services including, but not limited to escorting/transporting patients; picking-up and delivering material and equipment; and performing related clerical/recording duties.
Supervises, hires, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner.
Participates in implementation and adherence operational and service goals and objectives.
Prepares and communicates special reports pertaining to operations, productivity, volumes, operational performance, justification and/or corrective action.
Implements and maintains service agreements between department and customers.
Prioritizes, schedules, assigns and monitors work to optimize operational and service performance.
Maintains, uses and monitors the patient transport tracking system and advance technology for optimal transport service efficiency. Performs related operation and system evaluation and end-user training.
Analyzes, recommends, implements and monitors approved work-flow changes.
Ensures maintenance and inventory of equipment and supplies.
Initiates repair requests on transport equipment.
Participates in evaluating and implementing approved operational and service Quality Control/Performance Improvement related practices. Provides related operational training.
High School Diploma or equivalent, required. Knowledge of Business Operations as typically acquired through the completion of a Bachelors Degree in Business Administration/Operations or related field, preferred.
Basic Cardiac Life Support (BCLS) or equivalent, required.
Minimum of three (3) years related healthcare operations management experience including coordination and leadership, required.
Current knowledge of appropriate patient transfer/transport techniques, and related body mechanics.
Knowledge of basic related Safety and Infection Control policies and practices.
Ability to communicate effectively.
Northern Westchester Hospital