Supervisor, Monitoring Technician

Biotelemetry, Inc. San Francisco , CA 94118

Posted 5 months ago

Supervisor, Monitoring Technician

BioTelemetry, Inc.

Supervisor, Monitoring Technician

San Francisco, CA

Job Summary

Provides supervision to the monitoring technicians in the cardiac outpatient telemetry service center. Well-versed in all monitoring technician and SMS duties and responsibilities. Coordinates shift activities to reach department quality and efficiency goals.

Essential Duties & Responsibilities

  • Manage and coordinate the personnel and activities in the operation of respective functional areas within the cardiac outpatient telemetry service center

  • Train and oversee personnel on shift in compliance with all Company, HIPAA, and Medicare policies and procedures

  • Ensure compliance through monitoring/evaluating personnel and current monitoring practices

  • Provide ongoing in-service training programs for department personnel and other interested parties

  • Analyze quality and efficiency measurements

  • Problem solve practice, physician, and patient service issues

  • Assist in the implementation and enforcement of policies, processes, and procedures

  • Assist in the annual performance review of monitoring technicians

Education & Experience Requirements

  • Education: High School Diploma or General Educational Development (GED)

  • Relevant Work Experience: 3 or more years of experience in a clinical setting involving ECG/EKC monitoring and/or interpretation and analysis; 1 year of supervisory experience; 1 year as a monitoring lead technician

  • Licenses/Certifications: CRAT/CCT Certification or RN or Paramedic/EMT with current ACLS

Required Knowledge, Skills, and Abilities

  • Knowledge/Abilities Technical Skills:
    Strong knowledge of customer service, specifically telephone skills and medical documentation concepts

  • Communication Skills (Verbal/Written): Excellent verbal and written communication skills; the ability to effectively communicate with personnel at all levels of the organization

  • Management/Leadership Skills:
    Team player, ability to be flexible, good listener with a high level of patience

  • Customer Service: Demonstrate strong customer service and interpersonal skills

  • Other: Demonstrated ability in problem solving of physician and customer/patient service issues; strong time management skills and the ability to work in a fast-paced call center environment

BioTelemetry Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.


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Supervisor, Monitoring Technician

Biotelemetry, Inc.