Supervisor-Medical Billing Customer Service / Collections

Vancouver Clinic is seeking a Supervisor for our Customer Service / Collections team within the Patient Financial Services department. Responsible for the supervision, development, and work production for patient accounts receivable and customer service. The Supervisor participates in program development and department performance improvement, quality standards, customer service and productivity.

SKILLS AND ABILITIES:

• Proficient in Microsoft Office applications.

• Technical proficiency with electronic health records and billing software.

• Medical Billing - in-depth understanding of medical billing procedures, coding systems, and insurance regulations.

• Supervisory skills - ability to lead, motivate, and mentor a team ensuring productivity and quality of work.

• Communication and Customer Service Skills - clear and effective communication with team and external customers.

• Problem-solving skills - analytical mindset to identify and resolve billing issues efficiently

• Regulatory Compliance - knowledge of healthcare laws, regulations and insurance policies to ensure compliance and mitigate risks.

• Adaptability - adapt to changes in healthcare policies, technology, and billing processes.

SUPERVISORY RESPONSIBILITIES:

• Supervises Patient Account Representatives.

• Training and development of team.

• Conflict resolution.

• Implementation of quality assurance and compliance.

EDUCATION AND EXPERIENCE:

• Minimum of an Associate's Degree or equivalent experience in healthcare billing and collections required

• Previous supervisory experience or healthcare leadership experience required.

• Experience in insurance billing regulations and requirements required.

• Experience in a medical business environment required.

• Experience with patient collections and customer service required.

Pay Range:

$26.15 - $36.61

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.