Supervisor Material Support & Services (Mro)

POSITION SUMMARY

Supervises and controls the implementation of processes regarding:

• Management of Backorder Activities related to Material Special Programs (Pool and EPEP+ Customers)

• Commercial Warranty Rotable management

• Repair Administration Program management.

• Material logistics,

• Transportation, inventory control and planning, repair, billing and payment of services, technical evaluation and analysis.

JOB RESPONSIBLITIES

• Ensure team members are analyzing and processing the incoming cases for Special Programs operations based on customer SLA and priority.

• Repair Analysis, WHS, SAP processing, Customer follow up and Response.

• Analysis of Root Cause for all missed items to provide visibility both internally and externally.

• Drive action plans inside the supply chain to improve performance of the programs.

• Align and maintain established customer response team within special programs team.

• Liaison between Material operations and contracts regarding Entry Into Service new programs

• Act as main customer point of contact/escalation for all Special Programs operations.

• Onsite Visits and Quarterly Review meeting, face to face presentations and actions

• Ensure On Site Stock audits are completed by PRC team in accordance with established compliance schedule and uploaded into Audi Express

• Coordinates customer / supplier meetings and defines required actions to ensure company's contractual guidelines/policies are followed.

• Interfaces with operators, repair stations, logistic providers, company units, and suppliers to obtain required financial results and customer satisfaction.

• Ensures that all material support and services key performance indicators and service level agreements are met.

• Prepares spreadsheets, graphics, and reports, evaluating costs and operational performance related to material management.

• Follows up on development of technical analysis and investigations related to damaged parts, compliance issues, or any other material discrepancies.

• Discusses customer problems with management and recommends solutions.

• Identifies opportunities for operational processes and activities optimization, rationalization, and modernization.

• Communicates company policies, and procedures to the employees.

• Coordinates training requirements with management

• Ensures employment law, work security/safety rules, and company policy and procedures compliance.

• Ensures high level of quality services and meets ISO requirements.

• Manages employee in terms of individual professional performance, adherence to work schedule, career development, training, compensation, staff analysis (new hire/termination), area/team/company integration, work conditions recommendations (vacation schedule, shift, overtime, on-call, stand by, travel availability, and day weekend)

• Offers guidance related to the disciplinary problems.

• Manages the work environment to keep employee motivation and productivity.

• Tactical versus Strategic impact: 70% tactical, 30% strategic

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• High School Diploma.

• Preferred college degree in Business Administration or related field.

Experience:

• Prefer 5+ years of experience in People Management of a medium to large-size group of FLSA non-exempt support workers

• Prefer 5+ years or more experience in operational, technical and administrative management activities and/or processes related to aircraft material handling.

Knowledge, Skills & Abilities:

• Has knowledge of aeronautical certification of parts and repairs

• Demonstrates customer service techniques,

• Understands basic concepts related to statistic and planning (Target Program management), people management (HR guidelines, tools & policies).

• Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).

• Is proficient in Lotus Notes, Internet Explorer, Microsoft Office (Word, Excel, Power Point, and Access), SAP.

• Demonstrates great sense of leadership and proven results

• Possesses excellent communication and team building skills

• Has strong knowledge of material management processes and activities, such as material support concepts, aftermarket supply chain, turn around time, AOGs, MELs, etc.

• Demonstrates analytical skills to review work processes and recommend actions to improve efficiency

• Demonstrates negotiation skills and manages product and material support services contracts/agreements

• Knows techniques for handling and moving materials, warehousing, and inventory control

• Aircraft familiarization/knowledge

• Demonstrates knowledge and ability to follow company policies and procedures, and regulatory compliance

Working Conditions / Environment/ Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.

• Employees will be subject to the random drug and alcohol testing under FAA regulations

• Ability to work flexible hours and different shifts if required.

• Sitting for extended periods of time.

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

• Some travel will be required.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures.

• Incorporates Lean and P3E processes and concepts into daily activities.

• Strive for continuous improvement to processes and procedures.

• Honors and protects confidential and proprietary documents and information.

• Satisfies work schedule requirements.

• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.