Supervisor, Maintenance

Spectrum Kansas City , MO 64126

Posted 1 week ago


Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities.

Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.


Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate

Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction

Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards

Regularly observe and mentor employees regarding safety, quality, productivity and individual growth

Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed

Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback

Ensure staff has and maintains necessary company-issued tools and equipment

Monitor current procedures and tests performed to ensure compliance with FCC standards

Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.

Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed

Effectively interface with third party vendors

Operate Company vehicle in a safe and responsible manner

Adhere to industry specific local, state, and federal regulations, as applicable

Instill knowledge of all company products and services

Maintain records and documents in accordance with company policies and procedures

Establish positive employee relations through effective communication and ongoing support

Know, understand and follow company policy

Perform other duties as requested by manager


Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdrivers

Basic knowledge using software tools to support the current operations

Knowledge in basic network devices and network appliances

Advanced knowledge of HFC Distribution Network

Moderate knowledge of IP Networks

Moderate knowledge of Headend operation and Customer Premise Network

Basic knowledge of company products and services

Ability to accurately take measurements and apply to position tasks

Ability to drive Company vehicle in a safe and responsible manner

Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders)

Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)

Ability to perform job from high places (i.e. poles and roofs)

Ability to differentiate between different sizes and colors of wires

Ability to work with small components and wires to make cable connections

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts

Ability to travel (including during inclement weather) to and from assigned territories and company facilities

Ability to work outside for extended periods in any season and/or during inclement weather

Ability to work while standing 50-70% of the time

Ability to handle multiple projects and tasks

Ability to supervise, mentor and motivate others

Ability to complete documentation accurately

Ability to maintain confidentiality

Ability to prioritize and organize effectively

Ability to use personal computer and software applications including Microsoft Office

Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)

Ability to use handheld communication devices and applications

Certifications and Licenses

Valid driver's license with satisfactory driving record within Company required standards


Associate's degree in electronics or related field, or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Related Work Experience Number of Years

Construction and/or maintenance of optical and coax distribution 4+

networks or equivalent work experience

Supervisory experience in a technical environment or equivalent 1+

work experience preferred


Demonstrated leadership qualities


Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work in commercial or factory type environments

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work and travel in inclement weather

Some work may be performed in an office environment

Work performed at various heights above ground on telephone/power poles

Some out of town and overnight travel as the business needs dictate

Occasionally required to work overtime as the business needs dictate

Ability to work weekends as the business needs dictate

Wed-Sat 10AM-9AM

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Supervisor Transmission Construction 26 Maintenance

Westar Energy

Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 JOB TITLE: Supervisor, Transmission Construction & Maintenance REQUISITION: KAN008U DEPARTMENT: Transmission Construction & Maintenance; F&M Manchester Service Center LOCATION: Kansas City, MO PAY RANGE: $85,000 – $106,300 Scheduled Work Hours: Monday – Friday, 7:30 a.m. – 4:00 p.m. Job may require work outside normally scheduled hours. Summary of Primary Duties and Responsibilities: The position is responsible for leading and coordinating all the work activities of the outside contractors performing work on KCP&L's high voltage transmission system; including 69 kV, 161 kV, 230 kV and 345 kV systems, ensuring that public safety, system reliability and availability are maintained as a priority. The position provides and coordinates support and resources from KCP&L and Westar Energy that are necessary for contractors to accomplish their work. This position insures that the field inspections of the system are conducted and responses to problems identified and effectively controlled. The position is also responsible for directing emergency response to storms, outages etc. as well as scheduling and being responsible for holds. The position is the primary landowner contact along 2500 miles of right of way and makes certain that all customer and right of way landowner issues and concerns are effectively handled. This position is responsible for the field QAQC of the contracted work to be accomplished and supports the departments projected Capital and O&M spend of nearly $20 million annually and asset management of the transmission systems estimated plant value of $700 M. Duties and Responsibilities: * Ensures that the transmission system contractor performance meets the safety, quality, and reliability requirements established by the company. Provides effective coordination of contractor work crews and required equipment for performing construction and maintenance activities throughout the entire KCP&L high voltage transmission system by directing work through the contractor general foreman to meet the scope and schedule requirements of the project. Coordinates the work site activities of the contractor crews, with landowners, developers, governmental agencies, other contractors, public safety agencies, and KCP&L crews. * Responsible for securing, in a time effective manner, all KCP&L and Westar Energy supplied construction and maintenance material necessary for the contractors to perform their work by working closely with other department personnel, Material Control, Transportation, Engineering, Environmental, Purchasing and other unspecified departments. * Serves as key contact person for implementing any required field activities in response to system emergencies on a twenty four hour, seven day week requirement. * Responsible for all Right of Way activities which include fence and gate construction and land restoration activities caused by construction and maintenance activities. Assures public safety when Right of Way encroachments are found which have not been approved by engineering. * Develops and provides training to staff and specific contractor personnel who perform various operation and maintenance functions on the transmissions underground system. Underground system functions include inspections, including pumping plants, alarm response, and foreign contractor monitoring during encroachment activities. Education and Experience: * High school diploma or GED is required * Bachelor degree in Electrical or Structural engineering preferred. * Position requires 5 or more years' experience in Substation or Transmission systems, electric utility construction, maintenance, and/or operations experience. * Supervisory or leadership experience is preferred. * Project Management skills are highly desired for this position Skills, Knowledge, and Abilities: * Advanced ability to influence safety awareness and immediately address safety related issues. * Advanced leadership, interpersonal, communication (oral and written), human relation, communication, and project management skills are necessary for this position. * Strong ability to execute goals and objectives. * Solid verbal/written communications. * Strong working knowledge of Transmission line construction and maintenance work, processes, procedures and safety practices Licenses, Certifications, Bonding, and/or Testing: Must possess a valid driver's license. Working Conditions: Office and field working conditions. Requires frequent visits to the field in all types of weather conditions. Some overnight travel required. Must have a satisfactory work record including good attendance. May be expected to oversee scheduled work after hours. Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know to accomplish becoming the most innovative and reliable energy company, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer. Equal Opportunity Employer/ Minority/ Female/ Disabled/ Veteran Westar Energy Kansas City MO

Supervisor, Maintenance