Performs typical activities of a Pharmacy Technician, including prescription data entry, and communication and coordination with all parties necessary to insure timely shipping and delivery of prescription orders. In addition to these responsibilities, supervises a group of Pharmacy Technicians, and coordinates and monitors their performance.
Supervises and coordinates the activities of the team to efficiently manage the output of assigned tasks.
Monitors the performance of team members by means of reports and observation.
Coordinates team activities and communications with other teams.
Assumes accountability for team conduct and productivity.
Conducts weekly, monthly and quarterly feedback sessions with the team as a group and individually.
Monitors individual technicians' attendance and reliability patterns.
Meets with the Pharmacy Operations Manager regularly and as needed to report status of individual and team performance.
Administers performance improvement or corrective action plans when needed.
Receives and processes data entry of new and refill prescriptions in the pharmacy computer system.
Prepares delivery tickets including prescription and supply items as necessary.
Communicates by phone and fax as necessary with patient, physician office, and insurance to make sure pharmacy has most updated prescription and prior authorization information on file.
Answers phones and triages calls appropriately.
Participates in coordinating and scheduling the processing and shipping of patient orders with the customer.
Communicates and coordinates internally with customer service, billing, pharmacy, and shipping departments to move patient orders through the system and meet the promised delivery date.
General Job Information
Supervisor Mail Order Operations
United States of America
United States of America (Exempt)
Recruiting Start Date
Date Requisition Created
High School (Required)
License and Certifications
CPT/ExCPT/LPT/PTCB/RPT, Pharmacy Technician, State Requirements
Pharmacy, Pharmacy Intern
License and Certifications
Other Job Requirements
Pharmacy Technician experience preparing labels and maintaining pharmacy records.
1-2 years experience in Pharmacy.
2-5 previous supervisory experience.
Requires a certification as a Certified Pharmacy Technician (CPhT) by passing the examination given by the Pharmacy Technician Certification Board as designated by state law.-Ability to communicate effective and work well with others.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.
Magellan Health Services