Supervisor Logistics

Harbor Freight Tools Lenoir , NC 28633

Posted 3 months ago

Our Supervisors support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates. Our Supervisors are part of a team of highachievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Supervisor position and model Harbor Freight Tool's Core Principles.

Responsibilities

Profit Maximization:

  • Drive sales to exceed financial goals

  • Drive productivity and efficiency to achieve desired results

  • Prepare and successfully execute special events

Operational Execution:

  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

  • Inspect and coach adherence to Standard Operating Procedures

  • Lead timely and accurate completion of workload

  • Ensure compliance to company policies and procedures

Talent Optimization:

  • Train associates for job proficiency and expected behaviors

  • Coach associates and provide timely feedback

  • Support a team-driven atmosphere

Customer Experience:

  • Ensure and model a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized store

Success Drivers

Drive For Results:

  • Sets priorities and translates goals into action plans

  • Consistently pushes self and others for results

  • Manages internal and external communications

Directing Others:

  • Is good at establishing clear directions

  • Distributes workload appropriately

  • Is a clear communicator

Motivating Others:

  • Creates a climate in which people want to do their best

  • Motivates and inspires direct reports and teams

  • Makes each individual feel their work is important

Timely Decision Making:

  • Makes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure

Customer Focus:

  • Acts with internal and external customers in mind

  • Understands and teaches how operational execution directly affects the customer experience

  • Establishes and maintains relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization:

  • Review results utilizing reporting including Scorecard

  • Adjust daily schedule based on business needs

  • Ensure adherence to Loss Prevention policies

  • Reduce risk and protect assets in compliance with the Operational Audit

  • Lead, coach, and participate in execution of special event playbooks

  • Maintain security of physical building, sensitive data, and IT equipment to policy

  • Ensure compliance to Injury Illness Prevention Program; recognize and resolve safety hazards

  • Execution of Physical Inventory Standard Operating Procedure

Talent Optimization:

  • Commitment to continued learning and self-development

  • Participate in leadership meetings

  • Train new hires

  • Train existing associates on new initiatives

  • Coach behaviors for desired results

  • Provide input on associate performance to the management team

  • Ensure completion and submission of timecard edit forms as needed

  • Ensure compliance to meal and rest break policy

Operational Execution:

  • Execute and validate Daily Download

  • Review all communications and take appropriate action

  • Complete and verify deposits, change orders and cash pick ups

  • Complete point of sale opening and closing procedures

  • Approve point of sale returns, voids, and overrides

  • Take appropriate action during business interruptions and emergencies

  • Ensure Merchandise Management expectations are consistently met

  • Complete forklift certification and operate as needed

  • Completion of inventory adjustments

  • Complete and maintain callbacks and pullbacks

  • Process defects, destroy, special handling returns, managed waste, and open box in adherence to policies

Customer Experience:

  • Serves as the Leader on Duty as scheduled

  • Ensure Customer Experience expectations are consistently met

  • Friendly

  • Available

  • Quick

  • Lead, coach, and participate in sales-driving behaviors:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Proactive and timely resolution of customer issues

  • Manage and respond to lines at checkout

  • Efficient processing of point of sale transactions

  • Validate completion of daily cleaning checklist

  • Supervise and participate in store recovery standards

Position-Specific Duties - Logistics

  • Drive and coach program execution and results:

  • Planograms/Display Planner

  • Pricing

  • Ensure stockroom meets Store Standards

  • Recommend store supplies

  • Drive and coach program execution and results in accordance with Standard Operating

Procedure:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts

  • Other duties as assigned

Experience:

  • One year experience in retail leadership preferred

Education:

  • Technical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional Experience

Physical Requirements:

  • Ability to communicate with customers and associates in person and via e-mail and telephone.

  • Ability to intermittently lift, push and/or pull up to 50 pounds.

  • Requires standing and moving for an entire shift.

  • Ability to lift, bend, kneel, climb, crawl and/or twist.

  • Ability to safely climb up and down a ladder. Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability:

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.

Regular attendance is an essential function of the job.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Supervisor 1St Shift

XPO Logistics

Posted 4 days ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 1st Shift, Thursday - Sunday, 5:30am - 5:30pm Logistics done differently. You know how to bring out the best in your team and you're ready to grow as a professional. As the Operations Supervisor at XPO Logistics, you'll be responsible for overseeing daily warehouse operations and ensuring customer satisfaction levels exceed expectations. If you're excited about the challenge of working for a rapidly-growing global company, we have an opportunity for you to grow with XPO. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: * Ensure the efficient daily operations of the warehouse * Supervise your team, providing them with training and coaching as necessary * Monitor work quality to make sure we consistently deliver exceptional customer service * Prepare schedules * Demonstrate an understanding of the XPO quality policy * Adhere to the XPO 7S program and maintain a clean work environment at all times * Communicate well with leadership, team members and other departments * Implement continuous improvement action plans What you need to succeed at XPO: At a minimum, you'll need: * Bachelor's degree, preferably in Logistics or a related field, or equivalent experience * 5 years of experience in warehousing or Third-Party Logistics (3PL), including 2 or more years of managerial/supervisory experience * An understanding of warehouse operations and supply chain management * Proficiency with Microsoft Office and computerized scanner equipment It'd be great if you also have: * Experience in AS9100 or ISO environment * Availability to work a flexible schedule, with possible overtime when needed * Bilingual English/Spanish This job requires the ability to:  * Lift objects of various shapes, sizes and weights  * Bend, stoop, squat, twist, push and pull  * Stand, sit or walk for long periods of time  * Use hands and fingers to handle or feel tools or equipment  * Tolerate hot or cold warehouse environments  Be part of something big. XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nearest Major Market: Hickory Apply now " XPO Logistics Lenoir NC

Supervisor Logistics

Harbor Freight Tools