Supervisor, Intake & Case Investigation

Position Description

• This is a Grant-Funded position with an anticipated end date of May 31, 2026*

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:

Under the supervision of the Communicable and Emerging Diseases Senior Manager, the Intake & Case Investigation Manager will supervise the day to day operations of incoming reports, laboratory results, and assign case investigations for communicable and emerging diseases teams. The focus of intake records and case assignments will be for all reportable conditions according to Texas state statutes.

Duties & Responsibilities:

• Supervises the daily operations of the Intake and Case Investigation teams, which includes oversight of medical/lab requests, processing of lab results, and investigation of reported diseases.

• Conducts new employee training, performance management, and compliance with internal policies, procedures, and protocols are implemented as well as external guidelines, laws, and regulations as appropriate.

• Supports the development, documentation, and implementation of process improvements to increase the efficiency and productivity of the team. Identify gaps, recommend process changes, and implement improvements under the direction of the Intake and Case Investigation Manager.

• Contributes to team reporting and initiatives pertaining to communicable and emerging diseases, including cases reported and investigated.

• In the absence of the Intake and Case Investigation Manager, attends meetings and responds to inquiries on their behalf.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Bachelor's degree in Business/Public Health or Administration with coursework in Management and Organizational Behavior; Communications or other related field

Experience:

• At least one (1) year of supervisory experience in a public health setting .

Knowledge, Skills and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

• Proficient with statistical analysis software (SPSS, STATA, SAS, R, or Epi Info)

• Proficient with epidemiological database software (e.g. Maven)

• Excellent communication skills (verbal & written)

• Ability to write reports and technical papers

• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment

• Ability to maintain confidentiality when dealing with sensitive information

• Ability to work well with public and staff members

Core Competencies

• Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals

• Exceptional project management skills to manage a variety of projects simultaneously

• Positively influence all levels within the organization to drive change and enable effective coordination

• Ability to create strong, positive working relationships

• Previous experience building and managing high performance teams

• High-level of flexibility in fast-paced environments

• Must be a Systems-level thinker

• Proactive, self-motivated, and mission-driven

• Progressive, intrapreneurial leadership style to enable systemic change

Leading Change

• Creates strategic change within and outside the organization to meet organizational goals

• Develops new insights into situations, encourages new ideas and innovations

• Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change

• Deals effectively with pressure; remains optimistic and persistent even under adversity.

• Recovers quickly from setbacks

Leading People

• Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission

• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods

• Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results

• Anticipates and meets the needs of internal and external customers

• Makes well-informed, effective, and timely decisions

Building Coalitions

• Develops networks and builds alliances, collaborates across boundaries to build strategic relationships

• Identifies external and internal politics that impact the work of the organization

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect

• Behaves in an honest, fair, and ethical manner and models high standards

• Assesses and recognizes own strengths and weaknesses

Communication

• Communicates clearly, effectively, and persuasively both orally and in writing

• Writes in a clear, concise, organized, and convincing manner for the intended audience

Diversity, Equity, Inclusion

• Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion

• Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes

• Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions

• Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education:

• Master's degree in public health or other related field of science.

General Information

Position Type and Typical Hours of Work:

• This is a full-time | grant-funded position.

• Days and hours of work are typically Monday through Friday, from 8:00 am to 5:00 pm.

• Other days and hours as required.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• This is a largely sedentary role; however, some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.

Work Location:

• Harris County Public Health: Office of Epidemiology, Surveillance, and Emerging Diseases - 1111 Fannin St. Houston, Texas. 77002.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Wellness Plan

• Life Insurance

• Long-term disability

• Employee Assistance Program

• Ten (10) days of vacation each year for the first five (5) years of service

• Accrual rates increase based on years of service

• Eleven (11) County-observed holidays and one (1) floating holiday

• Professional development opportunities

• Dependent Care Reimbursement Plan

• Healthcare Reimbursement Account

• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

https://benefitsathctx.com/

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma

• Associate Degree

• Bachelor's Degree

• Master's Degree or higher

• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Management

• Public Health

• Administration

• Organizational Behavior

• Communications

• Other Related Field

• Unrelated Field

• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.

04

Which of the following best describes your verifiable supervisory experience in a public health setting? (To be considered, qualifying experience must be documented in your application's employment history)]

• Less than one (1) year

• One (1) year or more

• I do not have this experience

05

Please provide details about your verifiable supervisory experience in a public health setting. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.]

06

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced

• Intermediate

• Basic

• Entry Level

• Not proficient

07

Which of the following statistical analysis software are you proficient in?

• SPSS

• STATA

• SAS

• R

• Epi Info

• None of these

08

Are you proficient with epidemiological database software? (e.g. Maven)

• Yes

• No

09

If you answered yes in regards to the previous question(s), please describe your verifiable experience. NOTE: Please DO NOT use "See Resume" as we do not use resumes for qualifications. (Type N/A if not applicable)

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx