Supervisor Installer Hourly

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Directly supervises 1-4 associates and/or installation technicians.

• Adheres to and enforces the organization's policies, procedures, Federal/State applicable laws and municipal regulations.

• Responsibilities include interviewing, hiring, road testing, and training associates.

• Responsible for new hire training and safety training.

• Job responsibilities also include resource planning, assigning, and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving all depot concerns.

• Back filling for delivery driver absences (vacations, sick, replacement)

DAILY:

• Monitors employee timesheets in UltiPro to ensure compliance with Hours-of-Service Regulations (OP-201)

• Train and manage drivers to adhere to Xata guidelines.

• Inspects depot property, Receiver, Trucks, PAL devices, Xata, and all associated equipment for quality assurance, while using company approved Standard Operation Procedures (SOP's).

• View all E-mails and respond as necessary in a professional and timely manner.

• Review DCI (Driver Check In) to plan resources to complete install, pulls, swaps, and call-in requests.

• Review completed trips report to ensure route completion, productivity, and to identify frequency adjustments.

• Review and approve all exceptions and make necessary frequency changes.

• Review completed service and installation activities while using company approved Standard Operation Procedures (SOP's).

• Verify depot cylinders, bulk tanks, and parts inventory.

• Send daily Receiver reading levels to Praxair via website and receive liquid CO2 inventory in E-PAL.

• Review Digital Dashboard to update delivery schedule and schedules resources accordingly.

• Review installs & service schedule and communicates challenges to the Service Scheduler.

• Verifies CO2 transfers in the "Quality Product Tracking Log.

• Files COA and delivery receipts from CO2 vendors in date order for quality assurance process.

WEEKLY:

• Weekly cycle counts in E-PAL

• Conduct weekly Safety Meetings while reviewing "Safety Alerts" and corporate safety topics.

• Reviews weekly KPI's and Xata performance results with all associates. (Hard brakes, speeding, and idle time.

• Keeps weekly communication board current with all OSHA, Safety, and Management correspondence.

• Keeps proper maintenance of tank and N2Gen inventory and sends non-operational units to RF1 (Milcarb) or RF2 (Memphis).

• Routes all new customers off the 999 statuses in Nu Routes.

• Verify inventory transfers are completed in E-Pal.

• Inspect all cylinder's dates and labeling, perform cylinder inventory and order if needed.

• Sends e-mail part request to shipping weekly or as needed.

• Purchase necessary depot supplies.

• Inspect all vehicles for supplies to ensure Safety and DOT compliance.

• Clean and inspect Depot to ensure Safety compliance.

• Reviews UltiPro for missing time punches and hours of services compliance.

• Forward service call request to Scheduler to create case number for ticket creation.

Bi-MONTHLY:

• Submit trip records if driving an apportion plated vehicle (1st and the 15th)
• Review and approve timesheets for payroll.

MONTHLY:

• Fax monthly Safety topic sign-off sheet to the District Safety Manager.

• Complete Monthly Safety Assessment Audits (which include OSHA, VKPI, and DOT compliance requirements).

• Complete End of Month Inventory.

• Review vehicle PM Schedules and coordinate service work with Ryder/Penski.

• Submit End of Month Mileage in Digital Dashboard.

• Must follow all P-Card company policy requirements.

ANNUAL:

• Associate Performance reviews and Driver Required Training

• Complete Ride-A-longs while reviewing the Smith System process.

• Complete VK inspections on Bulk Trucks, if certified.

QUALIFICATIONS:

• Ability to lead and motivate subordinates through a positive safety first, goal oriented, and productive mindset.

• Ability to read, analyze and interpret established SOP's, technical procedures, or governmental regulations.

• Excellent verbal and written communication skills. Have the ability to communicate effectively (verbally and by email) all SOP's installation challenges to the Scheduler, Sales, Ops. Managers, and Safety Departments.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Strong organizational and multi-tasking skills

• Have basic knowledge of the permitting procedures, where applicable.

• Basic mathematical skills - addition, subtraction, multiplication, percentages, decimals, and division.

• Basic Microsoft Office computer skills

• Experience using UltiPro, Digital Dashboard, E-Pal, Nu Routes, Microsoft Office products, to assist the depot management preferred.

• Experience with Hazardous Material and pressurized gas systems preferred.

EDUCATION AND TRAINING:

• High school diploma or general education degree (GED).

• Associates degree or bachelors preferred.

EXPERIENCE:

• Must be at least 21 years of age.

• A minimum of two years' experience as a supervisor preferred.

• Minimum of 1-year commercial driving experience in a similar vehicle in the past 3 years.

• Must have a clean driving record that meets NuCO2's Safety Point System.

• Strong mechanical ability and basic knowledge of building construction process required.

• Previous experience in plumbing, cable installation, or construction experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• CDL - Minimum Class B

• HAZMAT and Tanker endorsements

• Tanker endorsement

• No air brake restrictions

• Medical Card required.

• Maintain Boiler License where applicable.

INTERACTION:

• Will interact with all levels of the organization as well as external customers.

COMMUNICATION AND COGNITIVE ABILITIES:

Follow all Safety Requirements and procedures.

• Have integrity in all aspect of the job.

• Have the ability to properly communicate with all levels of management, peers, and the customers in a professional and courteous manner.

• Willingness/enthusiasm for accepting responsibility and accountability; An "ownership mentality".

• Have strong problem-solving ability and work ethic.

• Independent worker.

• Ability to deal effectively with ambiguity.

• Achievement/results driven.

• High-energy individual.

• Ability to foster strong relationships with colleagues/customers.

• Recognized as a source of expertise.

PHYSICAL QUALIFICATIONS:

• Must be able to wear all required PPE, (Hard hats, safety glasses, ear protection, steel toed boots, and gloves as required).

• Must be able to direct lift up to 55 lbs. and frequently maneuver (pull/push) 56 - 175 lbs.

• Must be able to occasionally maneuver an appliance dolly with a CO2 tank weighing up to 750 lbs. and 6 ft. tall using a handcart.

• Ability to climb in and out of truck multiple times a day.

• Ability to climb ladders and work in confined spaces while reaching over head.

• Frequent walking, standing, kneeling, and crawling.

• Must be able to work at different height levels.

• Must be able to work in an outside environment while tolerate extreme temperatures (hot or cold depending upon season and depot location).

• Have the ability pull and retrace a fill hose with distances up to 100 feet.

• Must be able to wear company required uniforms.

• Reference "Essential Physical job demands document" attached below.