Supervisor, Information Technology Services

Description

Position is open until filled. First review date: December 4, 2023

Applications received after the first review date may or may not be advanced in the process for further consideration.

Under general direction, supervises and coordinates the operation and maintenance of hardware, software, networks, supplies and inventory in computer laboratories; monitors the security of computer systems and accounts; supervises and performs equipment repairs and software maintenance; and performs other related duties as assigned.

Supervision

Works under the direct supervision of the Director, Network Systems and Support Services.

Supervises classified staff, temporary, and/or other support employees.

Work Schedule

Monday to Friday 8:00 am - 5:00 pm, may include evening hours as needed

Location:

Garfield Campus

1122 East. Garfield Ave, Glendale 91205

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities are typical of those performed by employees in this classification.

• Supervises and coordinates the service desk operations and maintenance of hardware, software, networks, supplies and inventory in the computer laboratories, classrooms, and support areas.

• Monitors the security of computer systems and accounts; implements security standards to address and mitigate security risks.

• Supervises and performs equipment repairs and software maintenance; troubleshoots and resolves equipment repair and network problems; schedules preventative maintenance and equipment repair when needed.

• Develops and oversees the development of procedure manuals, documentation, and user guides for computer systems, networks and operations; reviews and updates as necessary.

• Supervises maintenance of precautionary, off-line backup of user and digital files and performance of data recovery procedures.

• Demonstrates to students and employees proper usage of hardware and software; coordinates student and employee access.

• Suggest and research future technology needs and updates for departmental curriculum needs.

• Monitors and tracks budgets for assigned areas.

• Recommends and assists in the implementation of goals, policies, and procedures related to areas of responsibility; contributes to program review processes.

• Promotes diversity, equity, inclusion, cultural competency, and a positive work and academic environment.

• Coordinates and oversees the implementation and modification of technology.

• Supervises department employees; assigns and monitors employee's work and evaluates employee performance; trains employees; participates in employee selection.

• Monitors and reviews programs and/or operations for legal compliance.

• Analyzes and interprets data; prepares, reviews, and/or approves documents and reports.

• May direct and/or conduct surveys and special studies; may maintain statistics.

• Performs other related duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

The education, training and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience:

Associate degree from an accredited college or university.

Three (3) years of technical experience in the operation or maintenance of computer and network hardware and software.

Licenses/Certificates/Other Requirements

• None.

Knowledge of:

• Computer operations in computer laboratory, classroom, and support area(s).

• Service desk priorities, scheduling, and task assignment(s).

• Server, network, and data security methodologies.

• Computer hardware, software applications, and networking standards.

• Software and hardware lifecycle and related replacement activities.

• Current and emerging technologies that support the applicable area(s).

• Principles and practices of supervision.

• Applicable laws, regulations, standards, and/or requirements.

• Methods of prioritizing, planning, and organizing work.

• Principles and practices of budget administration.

• Principles of data research, collection, organization, interpretation, and reporting.

• General accounting and bookkeeping principles.

• Principles and practices of business communication and writing.

• Principles of knowledge management.

• Presentation techniques.

• Standard office practices or procedures.

• Standard office software and modern office equipment.

• Principles and practices of customer service.

• Interpersonal relations management.

Ability to:

• Oversee operations in a computer laboratory, classroom, and service support area (s).

• Oversee and perform equipment repairs and software and network maintenance.

• Implement and monitor appropriate security standards and protocols.

• Demonstrate computer operations, and the proper utilization of equipment and materials.

• Develop and implement goals with identifiable outcomes and assist with development of strategic plans, as needed.

• Identify and implement appropriate technology and resources.

• Research, develop, apply, explain, and/or ensure the compliance of applicable laws, regulations, policies and/or procedures.

• Identify needs, analyze problems, and provide recommendations and/or alternative solutions.

• Manage and prioritize work, projects and/or programs within established deadlines

• Prepare, manage, monitor, oversee, and/or administer budgets.

• Monitor and recommend expenditures.

• Supervise, train, and evaluate the work of assigned employees.

• Stay abreast of information, trends, and theories applicable to areas of assignment.

• Analyze data and compile and present narrative and statistical reports.

• Prepare and review reports, correspondence, and other documents using multiple business formats.

• Manage the maintenance of records.

• Prepare and deliver presentations.

• Utilize standard office software and equipment.

• Maintain confidentiality of sensitive and/or protected information.

• Provide customer service with a high level of sensitivity, tact and patience.

• Communicate effectively, both orally and in writing.

• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.

• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

PHYSICAL AND MENTAL STANDARDS:

The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Mobility: frequent sitting for long periods; frequent kneeling, crouching, pushing, pulling, walking and standing; frequent reaching above and below desk level.

• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.

• Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds.

• Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work.

• Hearing/Talking: frequent hearing and speaking in person and on the telephone.

• Emotional/Psychological Factors: frequent contact with others including extensive public contact; frequent deadlines and time-limited assignments.

ENVIRONMENTAL CONDITIONS:

• Work is typically performed in an indoor computer laboratory or similar setting.

Additional Information

Salary

Starting salary: Step 1 $6,354.00 to Step 3 $7,006 per month, based on training and experience.

Salary range: Step 1 $6,354 to Step 11 $10,635 per month (including longevity steps)

For more information, please refer to the Classified Administrator Classifications & Salary Schedule

Application Process

This position requires the following documents to be attached to your online application in order to be considered:

• Resume

• Cover letter

• Transcripts showing the required degree must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.

Please note: All required documentation must be attached to the online application by the applicant by the noted closing date. Additional documents not requested in the announcement will not be reviewed.

Applications will be accepted until the position is filled. However, to ensure full consideration, applications and any required attachments must be submitted by December 4, 2023. Applications with incomplete information (i.e. statements such as 'see resume') or missing required documents will not be considered.

Travel Reimbursement

Contingent on funding and eligibility, successful candidates selected for a face-to-face interview may be eligible to request partial reimbursement of travel expenses. Please contact the office of Human Resources for more information.

Position Funding

This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

Visas

GCCD does not sponsor visas

Commitment to Diversity and Equal Employment Opportunity Employer

GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students.

GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at glendale.edu.

Accommodations

If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please contact the Office of Human Resources.

Thank you for your interest in employment opportunities with Glendale Community College.