Supervisor, Housekeeping

Interval Leisure Group San Antonio , TX 78245

Posted 3 weeks ago

Come join our team!

Hyatt Vacation Ownership (HVO) has been developing, marketing, and managing shared ownership resorts in diverse vacation destinations since 1994. Headquartered in St. Petersburg, Florida, HVO operates Hyatt Residence Club (HRC), a flexible points-based program with more than 30,000 members who have access to 16 HRC resorts, along with hundreds of Hyatt hotels and resorts worldwide via the popular Hyatt Gold Passport guest loyalty program. HRC members also have exchange privileges through Interval International's network of approximately 3,000 other resorts in more than 80 countries, as well as additional benefits and services. HVO is an operating business of Marriott Vacations Worldwide, a leading global provider of professionally delivered vacation experiences. Marriott Vacations Worldwide and its subsidiaries independently own and manage the Hyatt Residence Club program and use the Hyatt Vacation Ownership name and other Hyatt marks under license from affiliates of Hyatt Hotels Corporation. www.HyattResidenceClub.com.

Job Description

Position Summary:

At Hyatt Residence Club, the Housekeeping Supervisor assists in the responsible for oversight of all duties of the housekeeping operation and cleanliness levels in all areas of the resort. Promotes an atmosphere that ensures teamwork and customer and associate satisfaction.

Responsibilities:

  • Displays a strong attention to detail, with excellent leadership skills and the ability to effectively deal with department heads, guests, and team members

  • Ensures staff training, inter-department communications, and staff scheduling in coordination with partner service providers.

  • Solid understanding of housekeeping and laundry supplies and pars

  • Educate employees the importance of, and how to greet, guests and courteously resolve guest requests

  • Consistently maintain inspection program

  • Assure all safety and security policies and procedures are followed

  • Conduct room inspections on a periodic basis

  • Ensure OSHA and ADA policies are adhered to

  • Ensure proper staffing levels to meet customer service goals

  • Coach and counsel employees to reflect service standards and procedures

Requirements:

  • High school diploma or equivalent required

  • Degree in Hospitality/Hotel/Tourism preferred

  • Five (5) or more years of experience in leading a housekeeping team in a multi-unit facility requiring daily cleaning of 50 or more guest rooms.

  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

  • Service oriented style with professional presentations skills

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

Property/Location

Wild Oak Ranch - 9700 West Military Drive, San Antonio, TX 78251

Set within the beautiful Texas Hill Country lies Hyatt Wild Oak Ranch, A Hyatt Residence Club, with design reminiscent of historic ranch architecture including limestone exteriors, rustic wood beams and custom furnishings. Explore 39 acres of lush landscaping and nature trails while enjoying our amenities like the indoor/outdoor pool area with waterslides, spas, 800-foot river pool and cabanas. Discover your perfect vacation by enjoying a personal fire-pit at the Wildflower Pavilion, watching a movie under the stars, relaxing on a hammock, listening to live music at JB's Restaurant or playing a round of golf at the Hyatt Hill Country just minutes away. Come experience our one-of-a-kind, residential-style accommodations with Texas hospitality.

Diversity Commitment

We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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Supervisor, Housekeeping

Interval Leisure Group