Supervisor Housekeeping - Full Time - Harrah's Gulf Coast

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Inspects guest rooms to ensure the highest cleaning standards are met.

• Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.

• Interviews applicants and hires qualified candidates.

• Executes and issues notices of disciplinary action.

• Ensures all team members follow hotel policies and procedures.

• Expedites and oversees special requests from the Front Desk.

• Attends management meetings.

• Develops teams and its members.

• Motivates employees to provide superior customer service to our guests.

• Monitors job performance daily.

• Meets the attendance guidelines of the job and adheres to departmental and company policies.

• Spends the majority of time interviewing, training, and selecting employees

• Conducts Performance Reviews

• Makes or recommends wage increases

• Makes or recommends promotions

• Provides for safety and security

• Handles employees' complaints or grievances

• Recommends disciplinary action or disciplines employees

• Plans work

• Supervises and monitors work

• Monitors legal compliance with federal, state, and gaming laws

Qualifications:

Individual must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations. Must have strong written and verbal communications are required.

Must have excellent interpersonal, customer service, team building and problem solving skills are required. Must have Computer software knowledge to include Word and Excel is preferred. Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels. Must have a good understanding and working knowledge of chemicals and cleaning supplies and technique/equipment including MSDS, OSHA, etc. guidelines. Must be able to speak, write, read and understand English, bilingual helpful (Spanish). Must have the ability to calmly handle stressful situations and be willing to work any day any shift. Must be able to get along well with co-workers and work as a team. Must present a well-groomed appearance.

Education and/or Experience:

High school diploma or general education degree (GED) and one to six months related experience and/or training; or equivalent combination of education and experience.

Working Conditions:

Must be able to perform the physical job duties of line employees in emergency situations. Must be able to work independently and with co-workers. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to speak distinctly and persuasively to others. Must be able to stoop, bend, push, pull, and carry up to 75 pounds. Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level. Must have good finger movement and rotating wrist motion. Must be able to tolerate cleaning chemicals, without developing an allergic reaction. Must be able to work in areas containing second hand smoke. Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.

Harrah's reserves the right to make changes to this job description whenever necessary.