Supervisor - Sportsbook

Assists the Sportsbook Manager in monitoring and making recommendations of Sportsbook risk and liability, leading up to and during sporting events.

Assists in the setup and posting of all sporting events.

Communicates and explains wagering to new patrons.

As needed, responsible for placing sports wagering tickets, verifying and/or processing winning sports wagering tickets.

Approves all Sportsbook over-the-limit wagers for the property within guidelines.

Resolves complaints and manages difficult guest concerns.

Supervises responsibilities of Sportsbook Team Members.

Directs daily labor to business volumes.

Develops processes to consistently train and develop Sportsbook Team Members to improve their skill set and provide continuous improvement in guest service.

Closes out Sportsbook Ticket Writers at the end of each shift and ensures money transfer to the main Cage.

Assists the Sportsbook Manager in working with the Marketing department to administer programs & promotions.

Investigates if Sportsbook patrons are wagering in an unethical or irregular manner or if Sportsbook Team Members are working in an unethical or irregular manner; reports the findings appropriately.

Ensures Sportsbook cleanliness and proper working conditions of equipment.

Assists in creating and implementing policies and programs that support the achievement of property and company financial and operational goals and strategic initiatives.

Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system.

Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML

Issues complimentaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)

Perform the duties and responsibilities associated with the Indiana Gaming Commission Statewide Voluntary Self-Exclusion Program.

Keeps areas clean, secure, and well maintained.

Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.

Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.

Must be able to stand and walk for prolong periods of time (7+ hours).

Always follow the Company Service Standards model.

Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Other duties may be assigned at any time.