La Quinta by Wyndham is now seeking a Supervisor, Hotel to join our team at the La Quinta by Wyndham Augusta location in Augusta, Georgia.
The position is responsible for supervising the daily operations in all departments of the hotel to ensure product quality, cleanliness, guest satisfaction; safety and security meet company standards.
Education & Experience
Must be able to stand or walk for extended periods of time
May occasionally be required to lift, carry, push and/or pull heavy objects; kneel, bend or stoop, and ascend and descend ladders and stairs
Able to work in a fast paced environment and in stressful situations
Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner
Must have good organizational and time management skills
Must be able to communicate clearly and effectively both orally and in writing
Must possess strong attention to detail
Able to provide leadership and supervision for multiple departments
Able to work productively, independent of direct supervision or guidance
Effectively respond to and handle situations in the event of an emergency
Able to operate various hotel operations systems to maximize results
Able to recognize and make sound decisions when improvements of process or procedures are needed
Able to serve as a Leader-On-Duty in the absence of the General Manager
Able to manage time, people and resources to make progress and complete multiple assignments under tight deadlines
Obtain any locally required certifications.
Assist the General Manager with supervision of the daily operations in every department to ensure policies and procedures are executed by employees that will maximize revenue
Train front desk staff to perform all front desk operations successfully, to include revenue management and central reservations procedures
Perform guest experience representative, night auditor, housekeeping, and maintenance duties as required by staffing levels and business demand.
Assist the General Manager in preparing employee work schedules
Direct employees to adhere to the posted schedules to effectively manage labor costs; adjust schedules as needed in response to business trends
Perform routine inventory and ordering procedures to ensure sufficient tools, supplies and linens are available while maintaining effective cost controls
Follow company policies and procedures to protect our guests and employees while mitigating potential risk and expenses
Inspect guests rooms daily to ensure cleanliness and process standards meet company guidelines
Visually inspect maintenance, laundry and public areas of the hotel to ensure guest satisfaction is achieved
Respond to housekeeping, laundry and maintenance requests from guests or General Manager as required to achieve Here For You service expectations for every guest
Assist in handling difficult situations involving upset guests. Attempt to resolve all issues of poor guest service in the most effective manner before guests leave the property
Ensure satisfactory Medallia (i.e., guest satisfaction survey) scores and take action to correct any deficiencies in all departments in the hotel
Support the recruitment, selection, training and management of employees to deliver exceptional guest services and product quality in accordance with company standards.
Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees
Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct
Conduct effective, daily employee huddles as requested by the General Manager
Help the General Manager maintain an acceptable level of employee turnover by providing a Here for You employee experience
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: La Quinta by Wyndham Augusta, 3020 Washington Road, Augusta, Georgia 30907
Employment Status: Full-time
What we expect from you
Bring your best every day
Put our guests first
Strive to exceed expectations in all you do
What you can expect from us
Best-in-class training and career development
Supportive and engaged team
Fast paced fun environment
Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.
Nearest Major Market: Augusta
Apply now "
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