Caesars Entertainment Corporation Elizabeth , IN 47117
Job Summary: Supervises the activities and personnel of the Hotel Housekeeping, Aroma Caf and Room Service, and the Hotel Valet departments on assigned shift.
High school diploma or equivalent required.
A minimum of four (4) years direct practical experience and /or training in a related area is highly preferred.
Prior supervisory experience in hotel housekeeping and/or hotel operations or related area is highly preferred.
Qualified candidates must possess good analytical, problem-solving, critical thinking and decision making skills.
Excellent communication skills (oral and written), coaching and leadership skills required.
Must have a professional appearance and be a team player.
Coaches direct reports in the pertinent skills of operations and administration. Promotes effective utilization of supplies, equipment and manpower. Ensures staffing levels are adequate to cover business demands.
Sets high personal standards for performance and encourages others to do the same.
Continually follows up and evaluates the status of daily work.
Maintains compliance with IGC regulations, internal control submissions and department policy and procedure.
Ensures customer service standards are exceeded at all times and all personnel are committed to excellence in the performance of their assigned duties.
Proactively recognizes, rewards and celebrates outstanding examples of employee performance. Is present and actively participates in buzz sessions.
Counsels, guides and instructs assigned personnel in the performance of their duties.
Serves as a role model to all employees at all time.
Any and all other duties as assigned.
Physical, Mental and Environmental Demands:
Must be able to work independently.
Must be able to stand and walk for long periods of time (4 6 hours).
Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts.
Responds to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the manual dexterity to grab, grip, hold, sort, reach and tear. Must be able to operate cleaning equipment such as vacuums.
Must be able to stoop, bend, kneel, twist, turn, push and pull. Must be able to lift and carry a minimum of 25 lbs., and the ability to push 100 lbs with assistance.
Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Certificates, Licenses, Registrations: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.