Supervisor

Gordmans Stores, Inc Grafton , WV 26354

Posted 3 months ago

Job Description:

REPORTS TO: Store Manager/Assistant Manager

OBJECTIVE:

To serve a dual function in the store, that of a Sales Associate, and that of a Supervisor. A Supervisor's priority is selling and customer service. The Supervisor will function as a key carrier (manager-in-charge) during designated shifts as part of the management schedule in the absence of another member of management.

RESPONSIBILITIES:

Sales Associate:

  • Achieve store goals through superior customer service.

  • Always be professional, friendly, and courteous with a positive attitude.

  • Invite customers to:

o Open a private label credit card and become Premier Rewards Member

o Become a Club 50 Plus member (if applicable)

o Subscribe to Magazine offer

  • Greet/acknowledge each customer promptly as they enter the department in a friendly manner with a smile.

  • Interrupt store tasks to assist and answer questions for customers in a pleasant and courteous manner.

  • Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms.

  • Follow-up on customers in fitting rooms to see if they need additional service.

  • Maintain the store and all wrap stations in a clean, neat, and organized manner.

  • Maintain merchandise presentation to company standards.

  • Complete all store tasks in an accurate and timely manner, including the following:

o POS/Sale Set-up prior to sale start date (to include signing)

o PCAs (price changes) completed by close of business on the effective date

o Transfers completed by close of business on the effective date

o Damages completed by close of business on the effective date

o Merchandise counts

o Key in telephone number and e-mail address when prompted at the POS

  • Ring the customer up in a prompt and efficient manner

  • Thank the customer by name and invite them to come back at the close of each sale

  • Follow all company policies and procedures

  • Practice Loss Prevention Standards at all times

  • Alert management of suspicious situations

  • Follow check approval procedures

  • Handle all returns/exchanges according to company policies/procedures

Supervisor:

  • Opening and closing the store

  • Protecting all company assets

  • Ensuring proper execution of all store operations and company programs

  • Ensuring the highest level of customer service and satisfaction

  • Maintaining company standards throughout the store

  • Ensure entire staff is working to achieve controllable goals

  • Delegate and follow-up when appropriate for understanding and ensure compliance

This list is a general summary of the duties and responsibilities for this position. However, there may be other responsibilities as directed by the company or the immediate supervisor to meet the needs of the business.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Shift Supervisor

TKC Holdings

Posted 2 weeks ago

VIEW JOBS 3/27/2020 12:00:00 AM 2020-06-25T00:00 Job Description MUST BE ABLE TO SUCCESSFULLY PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREEN Independently performs a variety of assigned kitchen duties, and/or instructs inmate labor/team members in preparation, and serving of correctional facility meals. Provides guidance, direction, and instruction to less experienced Food Service Supervisors and inmates. Essential Job Functions * Independently prepares, assists, or instructs inmate labor/team members in the preparation of a variety of food items in accordance with departmental work production standards, standardized recipes, and Institution work instructions. * Will be required to handle production paperwork and/or sanitation paperwork essential to be in compliance with facility procedures. * Responsible for ensuring the cleaning and maintenance of all food service equipment and work areas is completed; confirm proper safety and sanitation practices are being followed. * Follows prescribed institution requirements in all preparation, oversight, and serving of correctional facility meals * Follows assigned institution housekeeping and safety practices as instructed. * Stores food and supplies in accordance with instructions. * May perform other duties as assigned. Requirements Job Requirements: * Ability to motivate and supervise inmates and/or team members to attain quality and quantity of food production in a correctional work environment * Strong oral and written communication skills * Ability to exercise good judgment and tact * Must qualify for and maintain correctional facility security clearance Education/Experience * High School Diploma or Equivalent * At least two (2) years prior food service experience is preferred * Prior institutional food service or restaurant experience is a plus * Previous dietary aide/dietary food experience is plus Job Preview Video Food Services - TKC Holdings Grafton WV

Supervisor

Gordmans Stores, Inc