Why Mayo Clinic
Join the # 1 hospital in Arizona in a guest services leadership role, where we put the needs of the patient first. Healthcare/hospitality guest service management experience is strongly preferred
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, and serves as a critical team member in facilitating patient visits. The General Services Supervisor demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic.
The General Services Supervisor will establish and maintain a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the General Services Supervisor will support staff who verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and related policies (ex: masking, badging), greet patients and visitors, and assist in navigation. The General Services team primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building.
Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict. This role may have view only access to the electronic health record to support verifying information. Incumbents oversee staff and will personally assist with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities. Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices.
High school diploma or GED equivalent.
Three years of supervisory experience with a strong background in customer service.
Proficient in word processing, spreadsheet and Windows format.
Well developed interpersonal skills with a commitment to high quality customer service.
Can deal effectively with all levels of physicians, management and staff.
Must have a valid drivers license, and good driving record.
License or certification
Valid Arizona driver's license and satisfactory motor vehicle record.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $22.53 per hour.
Hours / Pay period
80 hours every two week pay period
Schedule will vary based on clinic needs. Primarily working Mon-Fri day shifts to work with and manage General Service staff. Manage staff working into evening
Occasional weekend work as needed
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.