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Supervisor, Front Office

Expired Job

City Of Hope Rancho Cucamonga , CA 91730

Posted 3 months ago

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Essential Functions:

  • Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.

  • Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.

  • Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.

  • Acts as liaison between physicians, administration, and business departments.

  • Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.

  • Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.

  • Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.

  • Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.

  • Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.

  • Ensures that authorizations are obtained in a timely manner.

  • Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.

  • Maintains knowledge of current health care and billing trends and practices.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplace

Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

The following Pillars in Action are the behaviors that accelerate our impact as we deliver on our Vision and Strategic Priorities:

SPEED. We move with speed.

  • We execute with a sense of urgency.

  • We learn quickly and adjust course.

  • We take ownership and eliminate bottlenecks and barriers.

FOCUS. We act with discipline and focus.

  • We own City of Hope's enterprise priorities.

  • We deliver measurable results.

  • We explore ideas broadly, and commit to ideas selectively.

ENTERPRISE. We behave as one enterprise.

  • We work together, not in silos.

  • We stand by each other and our decisions.

  • We encourage innovative thinking and embrace responsible risk taking.

CONNECTEDNESS. We connect and network.

  • We attract and collaborate with diverse talent.

  • We connect and extend our relationships.

  • We welcome and embrace external partners.

SPONSORSHIP. We trust and sponsor.

  • We value and inspire each other.

  • We extend trust.

  • We sponsor each other's success.

Position Qualifications:

Minimum Education:

  • High school diploma or equivalent.

Minimum Experience:

  • Seven years of medical office experience.

  • Minimum of one year of supervisory experience.

Required Courses/Training:

Req. Certification/Licensure:

Preferred Education:

Preferred Courses/Training:

Pref. Certification/Licensure:

Preferred Experience:

Skills/Abilities:

  • Knowledge of governmental, legal and regulatory provisions related to collection activities.

Software:

Machines/Equipment:

Working / Environmental Conditions:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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Supervisor, Front Office

Expired Job

City Of Hope