Supervisor, Front Desk (38108)

Position Description

Date completed 10/01/2019 Work Location:

Title: Front Office Supervisor Supervisor: Practice Manager

Exempt Status Y N Position Status FT PT IC*

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.

• Interact professionally with other employees, customers and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Responsibilities/Duties/Functions/Tasks:

• Must be able to train new hires when available on the following skill sets:

• Check In

• Check Out

• Chart Prep

• Batching/Balancing/Deposits

• Responsible for copayment, patient balances, coinsurance and deductibles are being collected on every patient.

• Making sure our front desk team is greeting all patients and delivering excellent patient care.

• Be the liaison for patient complaints and work alongside the manager.

• Responsible for making sure all appointment reminder calls have been confirmed.

• Responsible for making sure team members are prepping schedules 1 week in advance.

• Must be able to be the super user and assist with coverage and training as needed.

• Assist when needed for inventory count.

• Assist when needed in ordering supplies and making sure the front desk have the necessary supplies.

• Assist Practice Manager as needed for any projects or initiatives.

• Asist in developing training tools for front office staff.

• Must be able to track metrics for front office that include no shows, recalls, and cancellations and make sure patients are being reactivated.

• Responsible for scheduling or rescheduling patients due to provider schedule changes for location assigned.

• Assist Practice Manager with making sure alarm is set or disarmed before start and/or end of day shifts.

• Making sure teams are printing next day schedules and identifying any patients that need to reschedule due to provider taking time off or changes to provider schedules.

• Making sure all voicemail messages are cleared up and assigning team members goals for completing calls.

• Set schedules for front staff and communicate with manager on scheduling staff needs.

• Create a culture of patient excellence and delivering customer service.

• Assist in proper communication between the practice manager, provider, and back off staff.

• Help identify areas of development and coaching with staff and communicate with Practice Manager.

Qualifications

Education: High School Diploma.

Experience: Minimum two years experience in a doctors office. Prior dermatology experience preferred. Some supervisory experience is preferred.

Other Requirements: None

Performance Requirements:

• Quality written and verbal communication skills.

• Professional in appearance and mannerisms.

• Knowledgeable of medical dermatology terms/CPT, ICD-10.

• Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.

• Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.

Physical Requirements: Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time. Occasionally lifting files or paper weighing up to 20 pounds. Occasionally work environment may be very stressful. May view computer screens for long periods of time. Occasional evening or weekend work may be required.

Qualifications

Please include supervisory qualifications for front office