Supervisor, Freight Payables & Claims

Tractor Supply Brentwood , TN 37024

Posted 2 months ago


This position is responsible for developing and maintaining policies related to Freight Payables and Loss and Damage Claims, and for the supervision of people, processes, and systems that contribute to ensuring that all Transportation and 3rd Party (3PL) invoices, along with debit and credit memos are processed correctly, paid in a timely manner, and general ledger account coding is appropriately maintained and analyzed. Additionally, this position is responsible for supervision of people and processes to ensure accurate and timely filing of freight Loss and Damage Claims. This position will collaborate with multiple internal functional teams and external vendors/providers to maintain accurate and efficient Freight Pay and Claims processes.


  • Oversee all Freight Payables and Claims processes and ensure the team is using best practices.

  • Evaluate current processes and implement new processes to improve the effectiveness of the payables/claims process. Communicate changes to appropriate parties both inside and outside of Tractor Supply Company (TSC).

  • Coach, retain, and hire Freight Pay team members to ensure accurate and efficient processing of invoices and claims.

  • Review, analyze and report monthly operating metrics with year-over-year comparisons to identify root causes of performance issues, or Freight Pay/Claims related risks. Implement changes to improve any related issues.

  • Work with the Transportation and 3PL teams, Distribution Centers, and external partners to resolve invoice and claims variances or disputes.

  • Work with external partners, internal teams, and Informational Technology (IT) to resolve TLM/Transportation Management System related invoice issues as needed.

  • Ensure all internal and external Freight Pay/Claims questions are addressed by the team and are resolved in a timely manner.

  • Perform quarterly analysis of Freight Pay accounts and work with Accounting team to ensure proper coding of invoices and accruals.

  • Make judgments on vendor invoice and/or claims disputes and other Freight Pay risks and present proposed solutions to management.

  • Supervise and coordinate Freight Pay month and year-end close and reporting processes (assist auditors with support requests as needed).


Experience: 5 -7 years of direct experience within Account Payables (A/P) management, or experience in management of a similar, progressive, high volume Freight Pay, or Accounts Payable department. Experience with a Transportation Management Systems and SAP General Ledger a plus.

Education: Bachelor's degree from an accredited college or university in Accounting, Finance, Supply Chain, or related field is preferred. Any suitable combination of education and experience will be considered.

Other knowledge, skills or abilities:

  • Proficiency using Microsoft Office (primarily Excel and Outlook)

  • Ability to proactively identify development opportunities and create individual improvement plans to improve and maintain team morale and retention.

  • Strong Communication, problem solving and Interpersonal Skills

  • Ability to maintain credibility and work with all levels of the organization

  • Ability to positively handle and resolve conflict

  • Display a detail-oriented approach to work

  • Experience using the Freight Pay module of a Transportation Management System (TLM, etc.)

  • Experience using SAP General Ledger a plus

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Supervisor, Freight Payables & Claims

Tractor Supply