Supervisor, Financial Aid Student Services (Full-Time)

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years.  The college also offers a less expensive path to a four-year degree.  MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members

• 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest.   Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees.  We are seeking passionate individuals to join our team who shares the same passion in serving this purpose.  Learn more about MATC at www.matc.edu.

Reporting to the Executive Director of Financial Aid, the Supervisor, Financial Aid Student Services supports the College's enrollment and retention goals by providing guidance and oversight of all financial aid student-facing functions. The incumbent will support success by ensuring exceptional customer service for financial aid recipients. This position is a member of the Financial Aid Leadership Team.

Supervisor, Financial Aid Student Service will be responsible for managing and overseeing verification, student-facing coverage, and responses to student inquiries; for evaluating, approving, and awarding financial aid to students in accordance with all laws and regulations; coordinating job functions and providing leadership to department staff. Has a key role in decision-making and procedure development related to the student experience. Coordinates with student services staff to ensure understanding of their roles and responsibilities. Incumbent may serve as back-up for Financial Aid Specialists based on operational needs.

• Student Counseling and Verification: Counsels students and their families to help them make informed enrollment decisions and plans. Educates on financial aid policies and procedures. Ensures timely and accurate review of all documentation submitted by students for verification, professional judgment, unusual circumstances, C Codes, etc.

• Communication Management: Ensures departmental communications are effective and regularly updated. Oversees the Financial Aid email mailbox to ensure timely email responses and the virtual meeting schedule coverage. Coordinate chatbot responses and programming.

• Financial Aid Education and Training: Conducts regular meetings with the Financial Aid student service staff to review goals, objectives, operational needs, and training. Provides continuous training to staff and other areas of the College on financial aid updates to ensure a continued level of financial aid understanding and mastery. Assists other offices, like Recruitment, in strengthening campus partnerships through presentations and events, both virtually and in-person.

• Federal Work-Study Program Management: Oversees the Federal Work-Study budgeting by working with Career Services and various departments in the College to provide jobs for students on/off campus. Ensures requirements around community service and financial literacy are met.

• Policy Development and Maintenance: Partners in the development and maintains financial aid policies, administrative procedures, and standard operating procedures.

• Committee Participation and System Engagement: Participates in cross-functional committees and organizes, reviews, and debriefs meetings among stakeholders.  Chairs or serves on appropriate college committees as directed by the Executive Director.

• Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.

• Cross Functional Relationships and Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with staff, faculty, and administrators especially with the Financial Aid Department and other departments (Student Accounts, Recruitment, Admissions, Academic Advising, etc.).

• Leadership and Supervision:  Develops and manages high performing team highly skilled and motivated staff focused on the delivery of quality and value-added services and allocates cross-functional responsibilities and work processes.  Responsibilities include coaching/mentoring, performance management, and progressive discipline as needed.

• Continuous Learning & Professional Development:  Maintains current knowledge of best practices and standards in financial aid policies and procedures.  Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.

• Other duties:  Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Supervisory Responsibilities

• Delegation of Work:  Regularly assigns work to subordinate(s).

• Supervision Given:  Supervises managerial, supervisory, and professional personnel. Provides recommendations on hiring new employees; on coaching and counseling; on training; and granting time off.

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required Education & Experience:

• Associate's degree and three (3) years of related experience including experience in higher education, or related field.

• Two (2) years direct experience providing administrative supervision of employees or Emerging Leaders Supervisory Credential (eligibility).

Preferred Education & Experience:

• Bachelor's degree and five years (5) years of related experience including experience in higher education, or related field.

• Three years (3) direct experience providing administrative supervision of employees.

Knowledge, Skills & Abilities:

• Knowledge of financial aid practices and procedures.

• Knowledge of general entry admissions, enrollment, and registration procedures; student support services; offices, and the MATC Student Handbook.

• Ability to engage in active listening, powerful questioning, and effective conversations to facilitate learning and goal achievement.

• Ability to train a wide variety of stakeholders on software and concepts with varying degrees of complexity.

• Ability to think critically and employ creative problem-solving solutions to complex problems.

• Ability to create, structure, and deliver public presentations to a variety of groups.

• Ability to communicate effectively, persuasively and analytically both through written and oral means across all levels of employees, management and with students.

• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.

• Ability to convey an image of professionalism and dedication in work related activities.

• Ability to work with culturally diverse student and employee populations.

• Proficiency in the use of computers and software specific to position, including spreadsheets and the Internet.

• Ability to work successfully with minimal supervision and serve in a leadership role to others.

• Ability to effectively organize work by establishing workflows, managing multiple projects, and meeting necessary deadlines.

Physical Demands

• Ability to lift up to 25 lbs., carry, and push up to 20 lbs. and ability to pull up to 50 lbs.

• Ability to climb stairs and a ladder and maintain balance.

• Ability to stoop, kneel, crouch, reach, hear and speak.

• Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking.

Start Date:

This position supports the Financial Aid department of IT and is available immediately.

Hours/Location:

• This is a full-time, 40 hour per week, 1.0 FTE position.

• Hours are Monday

• Friday, 8:00 a.m.

• 5:00 p.m.

• Based out of the Milwaukee Downtown campus, 700 W State St, Milwaukee, WI 53233 
• Eligible for Flexible Work Arrangement

Salary:

This is an exempt position and the pay range is $59,116 - $79,817 annually. Salary is listed to the midpoint of the salary range and is based on the 2023/2024 rates and are determined by years of experience credit and internal salary equity.

Application Materials:

All candidates (both internal and external) must complete the employment application in its entirety for further consideration. Typing "See Resume" in lieu of application completion will not be acceptable. Salary determination will be based on years of credited experience that is listed on the job application only so please include complete work history. In addition, please submit a current resume at time of application. Education will be formally verified prior to offer.

Interviews:

Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined. Candidates who are selected after the first interview will be invited to an in-person, second-round interview.

EEO/AA

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711)  or email jobs@matc.edu. Women, veterans, and minorities are encouraged to apply.